Noah started MyCallCloud March, 2011 in his basement with $800, and the desire to learn Linux and open source technologies. Over time and a bit of trial and error Noah became extremely fluent in hosting infrastructure that he built from scratch. He landed 2 customers in the first 2 months of operation. He later upgraded the infrastructure into a one of only 8 Co-location facilities worldwide to have 100% up-time, located right here in Denver, Colorado.
Noah moved to Denver, CO at the age of 21 after graduating from the University of Wisconsin, where he obtained a degree in Construction Management and Business Administration. He began his career in construction and telecom with Qwest Communications. He managed over $26 million in construction projects at two key telecom colocation facilities located in Cleveland and Indianapolis. Noah later joined a general contracting firm where he managed construction estimating and IT infrastructure. It was then that Noah found a new calling and began his work with a fast moving start-up company called Touchstar Software, Inc. During his 8 years with Touchstar, the organization grew from under $500,000 in revenue to over $15 million in revenue. He started in installations where he installed the telephony solution, including database integration, telecom, web interfaces and audio path engineering.
He was soon promoted to Sales Engineering Manager, before moving to Premise Organization Sales. He was then given the chance to help startup and develop a new division called Touchstar Hosted. He took over the sales division and completed $1.3 million of sales his first year. His largest customer was a 300 seat call center in North Carolina.
His free time is filled with activities for his 2, 7, 9 year old boys and wife Nicole. There isn’t an outdoor activity he doesn’t enjoy. He is busy coaching his boy’s soccer, basketball teams and teaching his boys to play golf.
Shad joined MyCallCloud in January, 2012 when long time friend and colleague needed help growing this technology start-up company. He was new to the hosted side of call center technology but with his 10 years of premise technology experience it was an easy transition. Shad brought extensive database management and call center consulting experience to MyCallCloud to expand the customer experience and offer detailed services.
After graduating from the University of South Dakota with a degree in Business Management and Finance he moved to Lincoln, NE and worked for Fiserv. He installed bank software and trained staff on the technology for large community and national banks. Shad soon followed his dream of moving to Denver, CO where he started out in the installations department of Touchstar Software, Inc. He travelled around the country training and installing the system for call centers. He left as the Installation Manager to start his own consulting company. His consulting work ranged from collection companies to contact centers in Illinois, Ohio, Tennessee and California. He primarily specialized in report implementation, database management and organizational communication.
Shad is very busy in his free time with his 1, 4 year old boys and wife Liz. He loves hiking and camping in the summer and snowboarding in the winter. He is active playing with the boys and doing yard work.
Paolo graduated from Trinity University of Asia, majoring in Computer Science. He first worked for Sitel, outsourced support for Dell Computers, as a Tier2 Desktop Support Analyst. He continued to advance his skills and knowledge at companies like Siemens Inc, Orchids Cybertech, and later became Operations manager at TelStar Hosted Services. TelStar was an entity spun off from Touchstar Inc, being the only profitable entity in an otherwise failing company. Paolo led the support team, supporting the Touchstar hosted call center technology, PBX and SQL Server for call centers worldwide.
Paolo brought knowledge of contact centers, network infrastructure and monitoring, database management and top notch customer service to advance the support team for MyCallCloud.
Paolo spends his free time with his wife Rhianne Marie and his 3 kids and enjoying movie marathons and eating. When permitted, Paolo also loves cooking for his family.
Agatha Funk – Support and all around problem solver
Agatha graduated from the Mapua Institute of Technology with a Bachelor of Science, Computer Engineering degree. She shortly thereafter began working for Touchstar Software in Manila office and later moved to California and reported to the main office in Denver, Colorado few times a year. There she started as a front line customer support, she advanced into the position of Senior Technical Support Engineer, and grew the support team from two technicians to fifteen, aided in their career growth. She also increased the customer base to over two-thousand international customers. Her work consisted of installing, operating, maintaining, and acting as administrator for databases and over thirty servers, and she held a lead role in problem resolution, case management, and guiding customers through each step of software implementation. Few years later Touchstar was bought out by another company and was renamed as Telstar, there she was promoted to Enterprise Support Manager where she managed top company accounts. She served as their main go to person for Support and development requests.
She later worked for The Call Center Corporation in Denver, where she managed all aspects of customer implementations of multiple call center solutions products (NEX Interactive, Ivinex, Nuxiba, VoiceOne, DilSe, Touchstar), remotely and on-site, and in a wide array of configurations and environments. She was instrumental in IVR routine programming, providing 24/7 technical support, and leading customers through all phases of implementation including: discovery, requirements gathering, configuration, training, installation, testing and production rollout. She transformed customer requirements into real solutions and managed these projects every step of the way.
She is known for being able to foster great relationships with both co-workers and clients alike, providing superior customer service, and resolving challenging problems.
In her free time, she loves to spend time with her husband and twin boys (who are now 18 months old), her family, cooking, movies, and enjoying trips to places like Yosemite National Park.
Raymond Stover – VP Sales and Marketing
Before joining MyCallCloud, Raymond spent 16 years working in telecom, call center software, and unified communication technologies. Raymond previously worked at Touchstar Software, Noble Systems, and Interactive Intelligence where he provided world class support, engineering, project management, and training support. With his experience, Raymond provides top-notch support with an innate desire to solve problems. He understands how different vertical markets utilize their call centers and has gained an intimate understanding of hundreds of call center environments. He is a relentless client advocate who believes in sharing knowledge and consistently doing the next right thing.
He graduated from Texas A&M with a Master’s degree in Adult Education with an emphasis in Distance Learning. After college, Raymond was acquired by Viatel and where he worked on a class 5 DMS telephony switch network. During this time he was also tasked with technical training for the international call service center and then with managing the corporate/client data network.
Raymond returned to his native state of Colorado in 2001 with his wife and children. He gained invaluable business, engineering, and call center experience at Touchstar Software. During his time at Touchstar Raymond managed system implementations, support services, documentation projects, the Knowledge Base, and the training department. He was also the on-site director of Touchstar Software Manila’s office for two years. Raymond embraced the life changing experience, made lifelong friendships, and had a marvelous time exploring the city, sights, foods, and the surrounding Philippine islands.
Raymond enjoys spending time in the park playing with family, flying kites, carving mellow hills on a longboard, skiing steep powder lines, hiking/exploring in the mountains, and working on home improvements.
Noel Cruz – Software Development and Support
Emmanuel (Noel) Cruz started in Business Process Outsourcing in 2004 as a tech support agent for one of the major United States telecom companies. Pioneering and leading the tech support team there, and eventually moved to Process Improvement Manager position. A 1993 graduate of the oldest university in the Philippines, he specialized in Industrial Design where his focus was in “form and function”. A discipline he has applied to all his endeavors. He also had roles with other US telecom companies such as AT&T and Verizon, in customer and technical support services.
Noel is currently providing additional software development support to MyCallCloud, and is always hungry for more challenging experiences. He prides himself with not shying away from new ideas but instead tackles them head-on. His favorite motto is, “my only limitation is having no limitations at all.” Aside from these, he is also an accomplished computer hardware specialist – integrating, designing, repairing, and implementing.
Noel spends his off-work time bonding with his 3 sons, celebrating with his wife Chary, and tinkering with one of his passions – old school cars, of which he has three. Noel whips up tasty and delectable meals for his family. According to Noel, “there is nothing like a perfectly functioning computer system, very much like the joy you feel when you drive a perfectly running classic car.”