Get Better CX Results with a Customized Agent Screen
Give agents the tools they need to succeed. A custom agent screen integrated with a CRM can give your contact center the edge it needs to close deals faster.
CRM integration also allows for a more engaged customer and a confident agent. Agents that utilize integrated CRMs and customized caller information lower sales ratios.
Custom Campaign Surveys
Design surveys per campaign. Customize agent screens with generic surveys designed to gather new information from a caller or customer. Fill out the customer profile easier and allow for future success with new information gathered from surveys.
Increase NPS and KPIs by providing customer satisfaction surveys easily conducted over the phone or, sent via SMS before or after, disconnection.
Communicate with the customer via SMS, Chat and Social Media during the call using customized agent desktops. Use SMS to send customer satisfaction surveys post-call, use SMS to send a customer product purchase information during a call. Simultaneously chat with a customer and involve email to deliver interactions fast, keep engagement high.