Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses. Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations (i.e. an FDCPA mandated Mini-Miranda warning) or to allow agents with heavy accents to interact effectively with native speakers.
Implementing Soundboard technology benefits:
+ Improve productivity & reduce hang-ups by presenting a native voice
+ Effective communication tool for both inbound and outbound calls
+ Can be assigned to lower-cost agents who reside in off-shore call centers
+ Well established and proven technology – in use worldwide
+ Many call types can be managed 100% using the Soundboard
+ If needed, calls can be quickly transferred to advanced, or on-shore agents
+ FCC Telephone Consumer Protection Act (“TCPA”) Compliant
MyCallCloud enables call centers to get their work done with security and compliance. Our scalable platform and infrastructure are rock solid (uninterrupted for 1000+ days). Here at MyCallCloud, we build relationships with our customers and deliver world-class solutions that are both timely and cost-efficient. Our solutions list & talent pools are deep and wide – throw your biggest headaches at us.
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