MyCallCloud: Navigating Call Center Solutions: ATDS vs Non-ATDS In today's fast-paced business environment, efficient communication is key. Many Fortune 500 companies leverage auto-dialer systems to manage telephone calls effectively. At MyCallCloud, we offer flexible solutions to meet diverse needs: ATDS (Automatic Telephone Dialing System) Highly efficient for [...]
Business Continuity! Ideally, Business Continuity Plans are created in advance of disrupting events, but as we are seeing, unforeseen global events do not pause to allow this luxury. Businesses that are able to adapt to change will be better suited to provide services and to weather the [...]
Does your staff need a quality client communication platform while working from home? MyCallCloud can help your team increase productivity. Get the word out to your clients/prospects while your Work From Home (WFH) staff all use your Caller-ID. Keep your people safe at home and working productively. [...]
Remote Working - Work From Home Enable your team to Work from home! We have the contact center software technology to make work efficient and productive! We can help you remain in contact with your staff, clients, and prospects. Here at My Call Cloud we [...]
With the various approaches to call center management and software that exist, it can be hard to know which one is right for you, not to mention what kind of support you need to really make it work for your business. You may also have experienced a circumstance [...]
This enhanced call processing workflow wouldn’t be possible without the use of state-of-the-art, cloud-connected software like MyCallCloud. Call Agent productivity can now be optimized in a way that gives managers more insight into how and where Call Agents are spending their time, opening up a trove of new [...]
4 Reasons Why Connection Rate Matters For Call Centers In the call center of today, performance metrics come in all shapes and sizes. It seems like there is a measurement for everything: Call Agent productivity, system uptime, call volume, close rate, sales per hour, talk time [...]
Why Cloud Connectivity Matters in the Call Center Call center technology has advanced at an alarmingly fast pace in recent years. Those who are responsible for managing the operations of call centers now have a variety of technology-based tools available to them—tools that didn’t even exist [...]
1. Define your ideal employee based on competencies (e.g. the Lominger competency library) and hire well on the front-end. You’re not looking to just put “butts in seats”; you want to select the ideal behavioral traits, hire those who fit that profile, and then partner with that employee [...]
