Ringless Voicemail Drop Software My Call Cloud offers ringless voicemail technology through No Dial™ built-in to our cloud contact center software. No Dial™ is ringless voicemail drop software that offers true voicemail "drops" directly to the customer's voicemail server without ringing the phone line or, leaving a missed call [...]
Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers. Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]
An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]
MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff is not watching the ‘Dialer.’ They also know the staff get focused on specific issues and sometimes do not see critical events building up. Automated [...]
Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses. Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations [...]
Learn how to effectively leverage your software and technology with tailored contact center consulting services. The My Call Cloud approach is to listen to your specific needs. Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights, and tools, that can gain [...]
Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts. However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]
Maybe you would like an automated solution to send out email notices after the __x#__ attempt, or to start using SMS messages with a segment of your contacts. You may have been thinking about getting new Toll Free numbers and start publishing them to drive more inbound calls to [...]
It's 2020 and more than ever, businesses have every opportunity to invest in resources to deliver the best possible CX. Now is the time to capture your customers across multiple channels and interact with them the way they prefer. A customer captured on a platform that has a "premium [...]
Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits. Save valuable operational and agent time, make better, more meaningful connections with customers, and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]
