Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer. A local dynamic caller ID engages leads, clients, and customers in campaigns up to 40% more than call centers without it. Using dialers that have not been optimized for the customer’s local geographic area has a typically lower connection and call-back rate. Paired with No Dial™ ringless voicemail, it’s possible to achieve connection and call-back rates that exceed call center expectations. (Learn: Local Presence Dialing)
How Localized Caller ID IMPROVES Outbound Campaigns
Based upon the phone numbers loaded in the software, the area code auto dialer software will automatically select the area code that represents the same area code or, country code as the recipient of the call. A localized caller ID impresses upon the customer that a familiar number is calling and a connection is more likely achieved. The call recipient is more likely to pick up the phone from a number that is local, increasing answer rates and opportunities for better customer and brand engagement.
Have a positive effect on customers and make your outbound call center team more efficient with local dynamic caller ID, automatically selecting the best area code match for your customers.
A customer is 40% MORE LIKELY to pick up the call or, return a missed call if the number looks familiar. Using a number similar to their phone with area code or, similar digits, peaks the recipient’s curiosity and they are more likely to engage with the agent.
Streamline agent efforts by optimizing for MORE CONNECTIONS with localized caller ID.
Local presence dialing is more effective than dialing for outbound campaigns without a dynamic caller ID.
Ringless Voicemail w/ Localized Caller ID
No Dial™ ringless voicemail from My Call Cloud can be optimized with a local dynamic caller ID. Instantly drop voicemails directly to a customer’s voicemail server without a missed call alert or, ringtone. The dynamic voicemail text will also show a localized caller ID that increases open and call-back rates beyond the expected 50% and 30%, respectively.
Learn more about local presence dialing and the effectiveness of outbound campaigns for sales and marketing call centers. Contact us for a demo or call for a quote at 888.663.0760