Category: Agent Optimization | My Call Cloud Contact Center Software

Agent optimization news surrounding contact center innovations and strategic implementations that lead to an efficient workforce and increase agent successes.

Limiting Manual Calling – Keep Agents Productive!
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Limiting Manual Calling – Keep Agents Productive!
Agent Optimization, Contact Center Management

Limiting Manual Calling – Keep Agents Productive!

Easily Limit Manual Calling Limiting manual calling by agents at your contact center can be integral to making sure that agents are optimized, their productivity levels remain high and sales and marketing goals are achieved. Keeping the workforce focused and on task is a challenge that is prevalent [...]

Rebecca Price2021-04-05T23:10:27+00:00April 5th, 2021|Categories: Agent Optimization, Contact Center Management|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Work From Home Agents
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Work From Home Agents
Agent Optimization, Contact Center Trends and Insights

Work From Home Agents

Remote Working - Work From Home Enable your team to Work from home! We have the contact center software technology to make work efficient and productive! We can help you remain in contact with your staff, clients, and prospects. Here at My Call Cloud we [...]

admin2021-03-18T15:54:08+00:00March 18th, 2021|Categories: Agent Optimization, Contact Center Trends and Insights|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

How CTI Screen Pops Improve Customer Experiences
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How CTI Screen Pops Improve Customer Experiences
Agent Optimization, Call Center Software, Contact Center Software, Customer Experience

How CTI Screen Pops Improve Customer Experiences

How CTI Screen Pops Improve Customer Experiences Screen pops improve customer experience, agent efficiency, and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every agent. [...]

Rebecca Price2021-03-08T12:59:56+00:00March 8th, 2021|Categories: Agent Optimization, Call Center Software, Contact Center Software, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Improve Agent Performance with Contact Center Reporting & Analytics
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Improve Agent Performance with Contact Center Reporting & Analytics
Agent Optimization, Contact Center Management

Improve Agent Performance with Contact Center Reporting & Analytics

Reporting Tools To Improve Contact Center Agent Performance Using built-in and customized reporting and analytics, your contact center should be measuring agent performance to increase workforce optimization and enhance the customer experience. KPIs Benchmark against key performance indicators (KPIs) to identify individual agent performance against overall operational goals. Easily [...]

Rebecca Price2021-02-10T20:49:13+00:00February 10th, 2021|Categories: Agent Optimization, Contact Center Management|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Reasons for Custom Agent Screens
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Reasons for Custom Agent Screens
Agent Optimization, Contact Center Best Practices, Contact Center Integrations

Reasons for Custom Agent Screens

Custom agent screens are integral to optimized operations and create a path towards a better CX (customer experience). A non-customized screen can hinder close ratios for sales. It can also mean missed opportunities to gather important information about the caller or, call recipient. Reasons to Customize Agent Screens A [...]

Rebecca Price2021-02-10T15:59:07+00:00February 10th, 2021|Categories: Agent Optimization, Contact Center Best Practices, Contact Center Integrations|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Reduce Abandoned Calls with Queue Callback
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Reduce Abandoned Calls with Queue Callback
Agent Optimization, Contact Center Best Practices, Contact Center Software, Customer Experience

Reduce Abandoned Calls with Queue Callback

Queue callback is an added feature that can improve the customer experience and reduce abandoned calls. When inbound call center volumes approach capacity or, preset limits, enabling queue callback gives customers the option to be contacted by an agent at their next earliest convenience. Giving customers the power to [...]

Rebecca Price2020-12-08T15:53:10+00:00December 8th, 2020|Categories: Agent Optimization, Contact Center Best Practices, Contact Center Software, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Automated Call Center Agent Alerts
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Automated Call Center Agent Alerts
Agent Optimization, Contact Center Best Practices, Contact Center Management

Automated Call Center Agent Alerts

MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff is not watching the ‘Dialer.’ They also know the staff get focused on specific issues and sometimes do not see critical events building up. Automated [...]

Rebecca Price2020-10-05T19:54:00+00:00October 5th, 2020|Categories: Agent Optimization, Contact Center Best Practices, Contact Center Management|Tags: Call Center Software, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Soundboarding Solution for Agents
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Soundboarding Solution for Agents
Agent Optimization, Call Center Innovations, Customer Experience

Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses. Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations [...]

Rebecca Price2020-09-28T14:25:10+00:00September 28th, 2020|Categories: Agent Optimization, Call Center Innovations, Customer Experience|Tags: Call Center Software, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Forecasting Contact Center Staffing – Reports & Analytics
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Forecasting Contact Center Staffing – Reports & Analytics
Agent Optimization, Call Center Software, Contact Center Technology

Forecasting Contact Center Staffing – Reports & Analytics

Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts. However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]

Rebecca Price2020-08-18T11:46:23+00:00August 18th, 2020|Categories: Agent Optimization, Call Center Software, Contact Center Technology|Tags: Call Center Software, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Benefits of the Preview Dialer
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Benefits of the Preview Dialer
Agent Optimization, Contact Center Software, Contact Center Technology

Benefits of the Preview Dialer

Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits. Save valuable operational and agent time, make better, more meaningful connections with customers, and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]