Innovations within the call center industry and My Call Cloud technology solutions. Innovations that increase client efficiencies and grow profit margins.

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Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses.  Soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations (i.e. an [...]

2020-09-14T20:11:36+00:00September 14th, 2020|Categories: Agent Optimization, Call Center Innovations, Customer Experience|0 Comments

Multi-Channel Solutions

Maybe you would like an automated solution to send out email notices after the __x#__ attempt, or to start using SMS messages with a segment of your contacts. You may have been thinking about getting new Toll Free numbers and start publishing them to drive more inbound calls to [...]

19 Client Solutions during 2020

This pandemic has impacted companies across the globe, but during this pandemic, the power of technology has also played a key role to help save, maintain, and in some cases to grow businesses. There can be pending transactions, new products to offer, or simply reaching out to [...]

ONE Tactic to DOUBLE Ringless Voicemail Open Rates

Contact centers can easily increase, even double ringless voicemail open rates using one simple tactic.  Using innovative call center software such as text-to-speech ringless voicemail and direct delivery ringless voicemail with No Dial™, are examples that put your brand in front of customers in intelligent ways, giving your operation [...]

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™.  Text-to-speech ringless voicemail is patent pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize [...]

No Dial™ Ringless Voicemail Drops

Ringless Voicemail Drop Software My Call Cloud offers ringless voicemail technology through No Dial™ built-in to our cloud contact center software.  No Dial™ is ringless voicemail drop software that offers true voicemail "drops" directly to the customer's voicemail server without ringing the phone line or, leaving a missed call [...]

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