News and updated from My Call Cloud on developments and industry breakthroughs for call center software and contact center best practices.
How CTI Screen Pops Improve Customer Experiences
How CTI Screen Pops Improve Customer Experiences Screen pops improve customer experience, agent efficiency, and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every agent. [...]