Contact center cloud technology advancements, announcements and updates as it affects call center agent, operations and administrations for management and bottom lines.

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Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

2020-11-24T17:09:36+00:00November 23rd, 2020|Categories: Call Center Software, Cloud Technology, Customer Experience|Tags: , , , , , , , |0 Comments
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Phone Number Validator

Phone Number Validation Phone list cleaning and phone number validation are important for call centers when communicating to customers for understanding the best methods of reaching and contacting individuals and segments of groups.  Maintaining compliance is also a vital element of call centers.  Cell phone verification happens instantaneously [...]

2020-11-10T13:53:16+00:00November 10th, 2020|Categories: Cloud Technology, Contact Center Technology, Security and Compliance|Tags: , , , , , , |0 Comments
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Auto Dialer Software

An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]

2020-10-19T16:04:04+00:00October 12th, 2020|Categories: Cloud Technology, Contact Center Consulting Services, Contact Center Technology, Customer Experience|Tags: , , , , , , |0 Comments
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19 Client Solutions during 2020

This pandemic has impacted companies across the globe, but during this pandemic, the power of technology has also played a key role to help save, maintain, and in some cases to grow businesses. There can be pending transactions, new products to offer, or simply reaching out to [...]

2020-08-26T18:05:07+00:00July 10th, 2020|Categories: Call Center Innovations, Call Center Software, Cloud Technology, Contact Center Trends and Insights|Tags: , , , , |0 Comments
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My Call Cloud is Contact Center Software industry leader in continuous uptime serving small to enterprise businesses, providing reliable inbound, outbound and blended calling technologies to companies looking for solutions built by Call Center experienced industry professionals who are business partners, and not just another vendor.

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MyCallCloud is a cloud-based call center software platform that enables companies to manage their telecommunication operations from anywhere. Our software-as-a-service (SaaS) solution helps businesses small and large efficiently manage their customer service, sales, support and other voice communications.

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