Contact center cloud technology advancements, announcements and updates as it affects call center agent, operations and administrations for management and bottom lines.
Priority Routing for VIP Callers with ACD
Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology. Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]