Contact center consulting services provided by My Call Cloud call center software experts to optimize workforce and operations.
An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]
Learn how to effectively leverage your software and technology with tailored contact center consulting services. The My Call Cloud approach is to listen to your specific needs. Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights, and tools, that can gain [...]
Getting the Most out of Contact Center Consulting Services In just 2 (free) hours of customized consulting, your contact center can understand opportunities for efficiency and fill gaps to maximize productivity. My Call Cloud has more than four decades of contact center and software experience and our professionals [...]
