Tools and resources that center around reporting and analytics that assist administrative call center functions and overall contact center management.

 

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Automated Call Center Agent Alerts

MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff is not watching the ‘Dialer.’  They also know the staff get focused on specific issues and sometimes do not see critical events building up.  Automated [...]

Contact Center Consulting Services

Learn how to effectively leverage your software and technology with tailored contact center consulting services.  The My Call Cloud approach is to listen to your specific needs.  Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights, and tools, that can gain [...]

Improve Agent Performance with Contact Center Reporting & Analytics

Reporting Tools To Improve Contact Center Agent Performance Using built-in and customized reporting and analytics, your contact center should be measuring agent performance to increase workforce optimization and enhance the customer experience. KPIs Benchmark against key performance indicators (KPIs) to identify individual agent performance against overall operational goals.  Easily [...]

2019-02-22T13:48:19+00:00February 25th, 2019|Categories: Agent Optimization, Contact Center Management|0 Comments

What Your Contact Center Can Achieve With Just 2 Hours of (Free) Consulting

Getting the Most out of Contact Center Consulting Services In just 2 (free) hours of customized consulting, your contact center can understand opportunities for efficiency and fill gaps to maximize productivity. My Call Cloud has more than four decades of contact center and software experience and our professionals [...]

Limiting Manual Calling – Keep Agents Productive!

Easily Limit Manual Calling Limiting manual calling by agents at your contact center can be integral to making sure that agents are optimized, their productivity levels remain high and sales and marketing goals are achieved.  Keeping the workforce focused and on task is a challenge that is prevalent [...]

2019-01-02T12:43:45+00:00January 2nd, 2019|Categories: Agent Optimization, Contact Center Management|0 Comments
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