How CTI Screen Pops Improve Customer Experiences Screen pops improve customer experience, agent efficiency, and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every agent. [...]
4 Tools That Improve First Contact Resolution (FCR) Service and quality scores can be maximized when contact centers improve first contact resolution times. First contact resolution (FCR) is a measurable goal that builds customer confidence, brand loyalty, repeat buying and, grows sales. Implementing four easily integrated software solutions [...]
Queue callback is an added feature that can improve the customer experience and reduce abandoned calls. When inbound call center volumes approach capacity or, preset limits, enabling queue callback gives customers the option to be contacted by an agent at their next earliest convenience. Giving customers the power to [...]
Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers. Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]
Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits. Save valuable operational and agent time, make better, more meaningful connections with customers, and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]
Contact centers can easily increase, even double ringless voicemail open rates using one simple tactic. Using innovative call center software such as text-to-speech ringless voicemail and direct delivery ringless voicemail with No Dial™, are examples that put your brand in front of customers in intelligent ways, giving your operation [...]
5 Reasons to use IVR + Why it Works! Why stop at 5 reasons to use IVR when this kind of software is such an adaptable technology that can suit the needs of almost all size businesses and their customers? Outlining the benefits of using such a system [...]
