CX: Better Customer Experiences -Blog | My Call Cloud Software

Tips, tricks, embedded technology, reports and analytics within My Call Cloud enabling the best customer experience possible.

How CTI Screen Pops Improve Customer Experiences
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How CTI Screen Pops Improve Customer Experiences
Agent Optimization, Call Center Software, Contact Center Software, Customer Experience

How CTI Screen Pops Improve Customer Experiences

How CTI Screen Pops Improve Customer Experiences Screen pops improve customer experience, agent efficiency, and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every agent. [...]

Rebecca Price2021-03-08T12:59:56+00:00March 8th, 2021|Categories: Agent Optimization, Call Center Software, Contact Center Software, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

4 Call Center Routing Strategies to Increase Repeat Buyers
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4 Call Center Routing Strategies to Increase Repeat Buyers
Contact Center Best Practices, Contact Center Technology, Customer Experience

4 Call Center Routing Strategies to Increase Repeat Buyers

Smarter call routing strategies can change your contact center sales and marketing forecasting, increase repeat buyers and develop better customer relationships that foster repeat business. Call center call routing can empower your contact center to make smarter strategic moves when working with inbound and outbound calling. Enabling just four [...]

Rebecca Price2021-02-02T22:04:51+00:00February 1st, 2021|Categories: Contact Center Best Practices, Contact Center Technology, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

How to Decrease Inbound Contact Center Wait Times
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How to Decrease Inbound Contact Center Wait Times
Contact Center Best Practices, Contact Center Technology, Customer Experience

How to Decrease Inbound Contact Center Wait Times

Decrease Caller Wait Times & Increase Customer Satisfaction Use these same-day setup resources to decrease inbound contact center wait times and improve overall customer satisfaction. When inbound call volumes are eased and customers are given options to avoid long wait times, agent productivity also benefits. Implementing these add-on [...]

Rebecca Price2021-01-26T20:49:29+00:00January 25th, 2021|Categories: Contact Center Best Practices, Contact Center Technology, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

4 Tools to Improve First Contact Resolution Time
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4 Tools to Improve First Contact Resolution Time
Contact Center Best Practices, Contact Center Integrations, Contact Center Software, Contact Center Trends and Insights, Customer Experience

4 Tools to Improve First Contact Resolution Time

4 Tools That Improve First Contact Resolution (FCR) Service and quality scores can be maximized when contact centers improve first contact resolution times. First contact resolution (FCR) is a measurable goal that builds customer confidence, brand loyalty, repeat buying and, grows sales. Implementing four easily integrated software solutions [...]

Rebecca Price2021-02-10T19:50:33+00:00January 9th, 2021|Categories: Contact Center Best Practices, Contact Center Integrations, Contact Center Software, Contact Center Trends and Insights, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Reduce Abandoned Calls with Queue Callback
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Reduce Abandoned Calls with Queue Callback
Agent Optimization, Contact Center Best Practices, Contact Center Software, Customer Experience

Reduce Abandoned Calls with Queue Callback

Queue callback is an added feature that can improve the customer experience and reduce abandoned calls. When inbound call center volumes approach capacity or, preset limits, enabling queue callback gives customers the option to be contacted by an agent at their next earliest convenience. Giving customers the power to [...]

Rebecca Price2020-12-08T15:53:10+00:00December 8th, 2020|Categories: Agent Optimization, Contact Center Best Practices, Contact Center Software, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Priority Routing for VIP Callers with ACD
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Priority Routing for VIP Callers with ACD
Call Center Software, Cloud Technology, Customer Experience

Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology. Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

Rebecca Price2020-11-24T17:09:36+00:00November 23rd, 2020|Categories: Call Center Software, Cloud Technology, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Hosted Contact Center Software, Remote Working, Telecommuting, work from home|0 Comments

Localized Caller ID for Improved Outbound Sales & Marketing
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Localized Caller ID for Improved Outbound Sales & Marketing
Call Center Software, Contact Center Best Practices, Contact Center Technology, Customer Experience

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer. A local dynamic caller ID engages leads, clients, and customers in campaigns up to 40% more than call centers without [...]

Rebecca Price2020-11-03T16:57:09+00:00November 3rd, 2020|Categories: Call Center Software, Contact Center Best Practices, Contact Center Technology, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Text-to-Speech Ringless Voicemail
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Text-to-Speech Ringless Voicemail
Call Center Innovations, Contact Center Technology, Contact Center Trends and Insights, Customer Experience

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™. Text-to-speech ringless voicemail is patent-pending and a unique technology offered to business partners of My Call Cloud. Call centers looking to further optimize the [...]

Rebecca Price2020-10-26T20:32:24+00:00October 26th, 2020|Categories: Call Center Innovations, Contact Center Technology, Contact Center Trends and Insights, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Get More Out of Ringless Voicemail Marketing – Top 5 Tips
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Get More Out of Ringless Voicemail Marketing – Top 5 Tips
Call Center Innovations, Call Center Software, Contact Center Software, Customer Experience

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers. Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Rebecca Price2020-11-17T17:02:13+00:00October 17th, 2020|Categories: Call Center Innovations, Call Center Software, Contact Center Software, Customer Experience|Tags: Call Center Software, Contact Center Software, Contact Center Solutions, Hosted Call Center Software, Remote Working, Telecommuting, work from home|0 Comments

Auto Dialer Software
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Auto Dialer Software
Cloud Technology, Contact Center Consulting Services, Contact Center Technology, Customer Experience

Auto Dialer Software

An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]