Tips, tricks, embedded technology, reports and analytics within My Call Cloud enabling the best customer experience possible.

 

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4 Call Center Routing Strategies to Increase Repeat Buyers

Smarter call routing strategies can change your contact center sales and marketing forecasting, increase repeat buyers and develop better customer relationships that foster repeat business. Call center call routing can empower your contact center to make smarter strategic moves when working with inbound and outbound calling. Enabling just four [...]

How to Decrease Inbound Contact Center Wait Times

Decrease Caller Wait Times & Increase Customer Satisfaction Use these same-day setup resources to decrease inbound contact center wait times and improve overall customer satisfaction. When inbound call volumes are eased and customers are given options to avoid long wait times, agent productivity also benefits. Implementing these add-on [...]

4 Tools to Improve First Contact Resolution Time

4 Tools That Improve First Contact Resolution (FCR) Service and quality scores can be maximized when contact centers improve first contact resolution times.  First contact resolution (FCR) is a measurable goal that builds customer confidence, brand loyalty, repeat buying and, grows sales.  Implementing four easily integrated software solutions [...]

Reduce Abandoned Calls with Queue Callback

Queue callback is an added feature that can improve the customer experience and reduce abandoned calls.  When inbound call center volumes approach capacity or, preset limits, enabling queue callback gives customers the option to be contacted by an agent at their next earliest convenience. Giving customers the power to [...]

Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer.  A local dynamic caller ID engages leads, clients, and customers in campaigns up to 40% more than call centers without [...]

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™.  Text-to-speech ringless voicemail is patent-pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize the [...]

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Auto Dialer Software

An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]

Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses.  Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations [...]

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