This pandemic has impacted companies across the globe, but during this pandemic, the power of technology has also played a key role to help save, maintain, and in some cases to grow businesses. There can be pending transactions, new products to offer, or simply reaching out to the clients so they would know that you are there for them. Whether the clients are new or existing – you need to touch base. 

The solution – My Call Cloud, a call center solution built by experts with more than 60 years of combined experience.

1. Call Center Agent Optimization

At this trying time, the first company to touch base gets ahead of the game. But how will you call hundreds or thousands of leads daily? My Call Cloud’s Automated Dialer Software utilizes powerful telephony. It allows you to dial many numbers simultaneously or quickly dial leads one at a time. When a lead answers, your agent can engage.   

2. Integrated Artificial Intelligence

Sounds complex, but My Call Cloud makes it easy. AI Integration can improve customer experience, agent productivity, and operational efficiency. My Call Cloud can do this for you.

3. No Dial – Ringless Voicemail

Because response rates are not great with traditional voicemail drops, now you will be able to send a message directly to your customer’s cell phone voicemail box.  We are that innovative and competent.  We can also help make your messages personal by dynamically reading the consumer’s name (within the message). We foresee what our clients need, and we deliver. 

4. Leads to Sales

Don’t waste money with just lead generation. Invest in sales conversions. My Call Cloud has holistic products and services, from training to technology. Grow your sales and make your business more lucrative. Place your full sales pitch or customer service scripting, rebuttals at your agent’s fingertips, provide one-button warm transfers for closes, and ‘call my supervisor for help’ button.

5. CRM Integration

When you have taken care of your clients, concerns do not stop there. You need to follow-up, check-in, and nurture your clients. Cloud API Integration can seamlessly incorporate your contact center and CRM. You can create rules for how and whom to follow-up with your clients.  You can rely on the data in your CRM knowing the results from My Call Cloud are already there and can easily analyze your data and produce actionable solutions.

6. Customer Support

Questions and worries arose as the ”new normal” started. Is there any moratorium during this pandemic? Who will I call for our previous transactions? You have to be there to answer your clients’ concerns. Inbound Call Center Operations are optimized by My Call Cloud so your team members can efficiently manage inbound calls with advanced IVR logic, ACD Queuing, Agent-skill Based Routing, intelligent screen-pops for agents, and Queuing Rollover for call forwarding and Voicemail to Email for responsive management of your clients.

7. Boost productivity. Boost Sales.

My Call Cloud Blended Contact Center Software Technologies can be configured to meet your needs and requirements. You can rely on our cloud-based tech solutions to deliver on your goals. Talk to us about how to reduce agent idle time, create streamlined processes for your contact requirements, and creating automated multi-contact funnels for awesome customer interactions.

8. Analytics – Meet your KPI

What works? What doesn’t? My Call Cloud provides real-time reporting and customized reports catering to your business needs. Analyze now and meet your KPIs across the board.