• Remote working

Does your staff need a quality client communication platform while working from home?

MyCallCloud can help your team increase productivity. Get the word out to your clients/prospects while your Work From Home (WFH) staff all use your Caller-ID.  Keep your people safe at home and working productively. Assign individuals to work individually or as part of an inbound, outbound, or a blended team.

Telecommuting – Remote working – adjusting to the new norm…

MyCallCloud is here to help with robust “work from home” client communication options. 

We provide options to send out SMS, Email, IVR Robo, or No-dial (RVM) calls.  You designate staff members to field inquiries from the communication channels your prospects/clients prefer to use.  We also allow you to designate staff members who can field interactions from your website’s chat interface. Call us and let’s talk about the obstacles you want to overcome.  We will consult with no obligation. 

Advantages of MyCallCloud Solution:

  • Flexibility for work from home staff
  • Real-time monitoring for management
  • Full call recording and activity Reporting
  • Dedicated nerds who listen & provide advisement
  • Robust Omni-channel communication options
  • Local presence (& more) caller ID management
  • Integration solutions to make your team more effective
  • Scripting for call walkthroughs & information gathering
  • Artificial Intelligence-based line ratio management
  • When you need to run your call center from home
  • You have the need for home-based call center agents
  • Running your home-based center call center can be easier than ever

Pipeline Optimization

Keep a pipeline of prospects that is constantly flowing in your favor with dialer software aimed at enabling greater sales and marketing efforts.

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Geographic Targeting

Geographically target a list of prospects and better identify with their local needs by utilizing dynamic caller ID adapted to the recipient’s local area code.

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Customizable

Custom CRM software integrations can be added to easily track prospect and lead status, close ratio and call center industry trends.

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Multi-Channel Experiences

Align connections with prospects and clients across multiple channels, engaging at a higher capacity enhancing their experience with your contact center and goals.

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Simple Configuration

Customize the integrations and provide call center agents with client information and call “popovers” to enhance the sales experience.

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Sales & Marketing Focused

Complete more comprehensive marketing efforts across a variety of channels, integrating sales CRM and boosting efforts for lead generation and market goals.

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    My Call Cloud Hosted Contact Center Features

    • Blended Call Center

    • Built-In Telephony

    • Call Logging

    • Call Monitoring

    • Call Recording

    • Call Routing

    • Call Scripting

    • Campaign Management

    • Escalation Management

    • IVR/Voice Recognition

    • Inbound Call Center

    • Live Chat

    • Manual Dialer

    • Call Barging

    • Outbound Call Center

    • Predictive Dialer

    • Progressive Dialer

    • Queue Management

    • Reporting/Analytics

    • Telephony Integration

    • TCPA Compliant

    Talk to a Dialer Systems Expert  888-663-0760

    My Call Cloud Call Center Software Solutions

    voip phone system

    VoIP Phone System

    Control and update your cloud-based phone system in real-time from any Internet-enabled device, enjoy a robust feature set with VoIP softphone dialer system. Organize your call center business communication better.

    no dial ringless voicemail drops outbound call center software

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

    Contact Center Software Free Pricing Quote

    Call Center Software Dialer Pricing

    Get a customized quote for your specific call center industry needs.  Multiple agents or, small business, My Call Cloud offers simplified dialer solutions to fit every need.

    My Call Cloud call center Reporting and Analytics

    Reporting & Analytics

    Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.