Business Continuity Ideally, Business Continuity Plans are created in advance of disrupting events, but as we are seeing, unforeseen global events do not pause to allow this luxury. Businesses that are able to adapt to change will be better suited to provide services and to weather the [...]
Does your staff need a quality client communication platform while working from home? MyCallCloud can help your team increase productivity. Get the word out to your clients/prospects while your Work From Home (WFH) staff all use your Caller-ID. Keep your people safe at home and working productively. [...]
Easily Limit Manual Calling Limiting manual calling by agents at your contact center can be integral to making sure that agents are optimized, their productivity levels remain high and sales and marketing goals are achieved. Keeping the workforce focused and on task is a challenge that is prevalent [...]
Remote Working - Work From Home Enable your team to Work from home! We have the contact center software technology to make work efficient and productive! We can help you remain in contact with your staff, clients, and prospects. Here at My Call Cloud we [...]
How CTI Screen Pops Improve Customer Experiences Screen pops improve customer experience, agent efficiency, and enable seamless sales and better customer service. Integrating your contact center software with a CRM and adding agent desktop screen pops puts detailed and pertinent customer information at the fingertips of every agent. [...]
With the various approaches to call center management and software that exist, it can be hard to know which one is right for you, not to mention what kind of support you need to really make it work for your business. You may also have experienced a [...]
Agent Productivity and Workforce Optimization Agent Productivity and Workforce Optimization Agent engagement is a big deal in the world of call center performance metrics. Many call center managers struggle to keep their call agents performing in a way that optimizes their call processing volume. This [...]
4 Reasons Why Connection Rate Matters For Call Centers In the call center of today, performance metrics come in all shapes and sizes. It seems like there is a measurement for everything: Call Agent productivity, system uptime, call volume, close rate, sales per hour, talk [...]
Reporting Tools To Improve Contact Center Agent Performance Using built-in and customized reporting and analytics, your contact center should be measuring agent performance to increase workforce optimization and enhance the customer experience. KPIs Benchmark against key performance indicators (KPIs) to identify individual agent performance against overall operational goals. Easily [...]
Why Cloud Connectivity Matters in the Call Center Call center technology has advanced at an alarmingly fast pace in recent years. Those who are responsible for managing the operations of call centers now have a variety of technology-based tools available to them—tools that didn’t even [...]
