Queue callback is an added feature that can improve the customer experience and reduce abandoned calls. When inbound call center volumes approach capacity or, preset limits, enabling queue callback gives customers the option to be contacted by an agent at their next earliest convenience. Giving customers the power to [...]
Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology. Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]
Phone Number Validation Phone list cleaning and phone number validation are important for call centers when communicating to customers for understanding the best methods of reaching and contacting individuals and segments of groups. Maintaining compliance is also a vital element of call centers. Cell phone verification happens instantaneously [...]
Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer. A local dynamic caller ID engages leads, clients, and customers in campaigns up to 40% more than call centers without [...]
Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™. Text-to-speech ringless voicemail is patent-pending and a unique technology offered to business partners of My Call Cloud. Call centers looking to further optimize the [...]
Ringless Voicemail Drop Software My Call Cloud offers ringless voicemail technology through No Dial™ built-in to our cloud contact center software. No Dial™ is ringless voicemail drop software that offers true voicemail "drops" directly to the customer's voicemail server without ringing the phone line or, leaving a missed call [...]
Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers. Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]
An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]
MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff is not watching the ‘Dialer.’ They also know the staff get focused on specific issues and sometimes do not see critical events building up. Automated [...]
Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses. Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations [...]
