Call Center Software with INTEGRITY.

With the most secure and highest connectivity rates , My Call Cloud is the most reliable and trusted cloud call center solution on the market.

CALL  CENTER SOFTWARE ENGINEERED FOR ENTERPRISE SOLUTIONS WITH A BOUTIQUE APPROACH .

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Real-Time Reporting

View real-time data points to analyze agent productivity.  Stay on top of any workflow problem indicators and use the information to quickly pivot resources and adjust for call volumes.

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Dashboard Analytics

Historical and real-time data at your fingertips with an intuitive and customizable dashboard.  Generate and view reports, analyze and interpret contact center analytics.

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Custom Reports

With many built-in reports available in My Call Cloud, the ability to generate custom client specific and goal specific reports is a feature offered to all Business Partners.

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Powerful Dialer Software

 Automated dialer software uses powerful VoIP telephony web service paired with cloud dialer technology

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Virtual Contact Center

Clear up physical space for more agents, drastically decrease overhead costs and have your contact center hosted virtually.

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Custom Integrations

Gain instant access to data and resources with simplified configuration for agents, administrators, supervisors, and operational staff.

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KPI Measurement

Identify, track and measure Key Performance Indicators for workflows and agents alike.

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Historical Insights

Access your contact center history performance metrics through My Call Cloud and integrations with previous software management systems.  Look for trends and uncover opportunities for revenue and growth.

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Role-Based Reports

Set up customized reports for different roles, access levels and administrators.  Measure and track performance as it relates to job responsibilities, not just raw data.

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Accelerate productivity with functional, easy to use, scaleable contact center software hosted in the cloud  with intelligent call center software solutions!

  • Achieve customer experience goals with awesome interactions

  • An emphasis on agent and workforce agility

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Creating Call Center Software

INNOVATIVE CALL CENTER SOFTWARE TECHNOLOGY

Integrations that help make workforce and customer interactions soar innovative solutions that keeps My Call Cloud on the cutting edge of business development and new STRATEGIC INITIATIVES  for Business Partners.

FLEXIBLE FEATURES

A vast list of integrations and a history of customizations, discover how to easily adapt My Call Cloud to your call center.

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SIMPLIFIED PRICING

Out-of-the-box packages and easy to understand custom pricing structures based on your business goals and industry.

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CLOUD SECURITY

Call center software supported by a safe and secure storage foundation in the cloud.

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CUSTOMER FIRST

End-to-end solutions delivering one of a kind customer experiences that builds brand loyalty.

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No Dial™ Ringless Voicemail

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30% call back rates with My Call Cloud No Dial™ and ringless voicemail.

Contact Center Client Support

Call Center Support

For dedicated campaign strategy, agent workforce and software customizations, My Call Cloud is here to help. Experience our cloud contact center software support and service.  Business partners can call our hotline 24/7 for emergency technical service and support.

Cloud Contact Software Integrations

CRM Integrations

Utilize your business resources and tools with our robust CRM integrations. Empower agents to deliver highly personalized user experiences with seamless contact center integrations.

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    1-1011-2526-5051-100101-150150+

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    Cloud Tech

    Speed up blended call centers with hosting both inbound and outbound centers in the cloud, securely and reliably.

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    Eliminate Idle Time

    Automatically adjust outbound agent calling based on inbound volumes.  Immediately responsive and flexible software enables these settings to be changed as needed.

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    Management Interface

    Monitor inbound and outbound volumes through an intuitive interface, adjusting workflows as needed, agent by agent.

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    Boost Productivity

    Blended contact centers are optimized by enhanced technology that balances customer experience with workforce productivity.

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    Agent Experience

    Easily toggle between inbound and outbound calling techniques and experiences.

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    Blended Calling

    Create an automated funnel that achieves outbound goals parallel to awesome customer interactions.

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    Get CLEAR workforce, business & campaign Insights with detailed Reporting & Analytics!

    This is where your call center software proves its reliability and uncovers new opportunities to grow business, improve agent skills and offer at-a-glance or, in-depth contact center analysis available by every data point imaginable.

    cloud call center software analytics

    Cloud Call Center Features

    • Blended Call Center

    • Built-In Telephony

    • Call Logging

    • Call Monitoring

    • Call Recording

    • Call Routing

    • Call Scripting

    • Campaign Management

    • Escalation Management

    • IVR/Voice Recognition

    • Inbound Call Center

    • Live Chat

    • Manual Dialer

    • Call Barging

    • Outbound Call Center

    • Predictive Dialer

    • Progressive Dialer

    • Queue Management

    • Reporting/Analytics

    • Telephony Integration

    • TCPA Compliant

    Mobile + Land Lines

    Deliver ringless voicemail to almost any mobile phone and land line without disturbing the recipient.

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    Compliant

    Contact center software innovative technology ensures that the client is not disturbed by a ringtone and delivers voicemail drop compliant with federal and state laws.

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    Worldwide Delivery

    Inquire about the list of countries served with My Call Cloud No Dial™ ringless voicemail technology, watch our innovative software delivery messages globally to consumers.

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    Pay-Per Successful Message

    Simplified pricing surrounding only successful message deliveries means that No Dial ringless voicemail is cost efficient.  When paired with higher engagement rates ROI SKYROCKETS!

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    Proven ROI

    When messages are delivered successfully, scripts are engaging and innovative technology increases customer call-back rates, ROI for outbound contact center solutions is immediate and, obvious.

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    No Dial™ vs Other Providers

    No Dial™ringless voicemail ensures a messages is delivered to the consumers voicemail box, without a missed call.  Other providers offers “ringless voicemail” but, don’t have the technology to avoid a missed call alert on the customer phone.

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    Competitive Marketing Strategy

    Get a leg-up on your competition by implementing innovative outbound contact center software solutions like No Dial™ringless voicemail drop!

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    Highly Effective

    Customers are naturally more curious and will call back at higher rates when they see a voicemail with no missed calls on their phone.

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    Easy to Use

    Same day set-up, no capacity limits and built-in reporting and analytics are all included for this new feature.

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    Patent Pending Text-to-Speech Ringless Voicemail

    Text-to-speech ringless voicemail is patent pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize the popular ringless voicemail drop software and amplify contact center agent efforts can combine with patent pending text-to-speech.  Deliver custom, dynamic voicemail messages directly to a customer’s voicemail server without a missed call alert or ringtone.  Open rates using ringless voicemail drops are up to 50% and call back rates nearly 30%.  Engage customers for upcoming appointments, reminders, important messages, special offers and more.  Accelerate agent optimization and time efficiency with text-to-speech ringless voicemail drops deliverable within seconds and fully customizable.

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    IVR

    Interactive voice response allows the My Call Cloud call center software to interact with customers using keypad and tones.

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    ACD Queuing

    Use our intuitive routing system to queue the right calls to the right agent.  Everytime.

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    Agent Skill-Based Routing

    Routing that utilizes intellectual scripting so that the customer is connected with the right agent based on a pre-determined subset of skills.

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    CTI

    Computer Telephony Integration allows the agent to view valuable customer history and information via a pop-up screen that can be referenced and edited.

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    Voicemail to Email

    Set up alerts for messages directly to email, easily enable a voicemail attachment to email alerting agent and/or administrator.

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    Queueing Rollover

    Effectively route calls based on predetermined set of rules that can be adjusted as needed for volume and staffing of contact centers.

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    Some Of Our Leading Native & CRM Integrations

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    Cloud Contact Center Consulting Services

    Contact Center Consulting Services

    Leverage our technology and consultants to optimize your workforce, improve campaign results and offer an awesome customer experience.

    Cloud Contact Center Support Services

    Call Center Support

    For dedicated campaign strategy, agent workforce and software customizations, My Call Cloud is here to help. Experience our cloud contact center software support and service.  Business partners can call our hotline 24/7 for emergency technical service and support.

    Cloud Contact Center Training Services

    Workforce & Operational Training

    Take advantage of the My Call Cloud one-on-one training sessions utilizing essential features and functions for a modernized contact center and workforce.

    PREDICTIVE DIALER

    Begin calls organically with zero latency, connect the agent with the customer intuitively increasing quality conversations.

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    POWER DIALER

    Automated dialing based on agent availability, boost productivity with continuously dialed numbers reaching up to 4x more customers.

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    PROGRESSIVE DIALER

    Accurately pace automated dialing with the speed of your operations, connecting agents to live customers continuously through a cross section of campaigns.

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    PREVIEW DIALER

    Timed and untimed preview presets can be set.  Allow agents to review contact records with preview dialer.

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    CRM INTEGRATIONS

    Leverage the powerful combination of intuitive telephony with My Call Cloud integrated into your CRM.

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    TCPA COMPLIANT

    Intelligent call suppression ensures government regulatory compliance and secure encryption for call recording.

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    Best Cloud Call Center Software

    Call Center Software with customizable features!

    Call center software hosted in the cloud can go so your viewers can read all about the features and see how awesome it is!

    • Proven reliability with industry-leading up-times

    • Redundancy and security for highest call center compliance

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