Priority Routing for VIP Callers with ACD

Identify & Prioritize Routing for VIP Callers with ACD (Automatic Call Distribution) Contact centers can easily provide priority routing for VIP callers using Automatic Call Distribution (ACD) technology.  Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service VIP [...]

Phone Number Validator

Phone Number Validation Phone list cleaning and phone number validation are important for call centers when communicating to customers for understanding the best methods of reaching and contacting individuals and segments of groups.  Maintaining compliance is also a vital element of call centers.  Cell phone verification happens instantaneously [...]

Localized Caller ID for Improved Outbound Sales & Marketing

Localized Caller ID Localized caller ID or, dynamic caller ID can be implemented for targeted sales and marketing campaigns aimed at providing a local presence to the customer.  A local dynamic caller ID engages leads, clients, and customers in campaigns up to 40% more than call centers without [...]

Text-to-Speech Ringless Voicemail

Patent Pending Text-to-Speech Ringless Voicemail My Call Cloud has announced an exclusive contact center software industry innovation through text-to-speech ringless voicemail with No Dial™.  Text-to-speech ringless voicemail is patent-pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize the [...]

No Dial™ Ringless Voicemail Drops

Ringless Voicemail Drop Software My Call Cloud offers ringless voicemail technology through No Dial™ built-in to our cloud contact center software.  No Dial™ is ringless voicemail drop software that offers true voicemail "drops" directly to the customer's voicemail server without ringing the phone line or, leaving a missed call [...]

Get More Out of Ringless Voicemail Marketing – Top 5 Tips

Top 5 Tips For Getting MORE Out Of Your Ringless Voicemail Marketing Campaign Ringless voicemail with No Dial™ is proven to be a highly effective communication method for outbound call centers.  Ringless voicemail uses technology that directly delivery a dynamic voicemail to the customer's voicemail server without a [...]

Auto Dialer Software

An auto-dialer is a software-driven system that manages the dialing of telephone numbers. After each phone number is dialed, the automatic dialer identifies and manages the next steps. If a person answers, the call is automatically routed to a call center agent, or the call can be sent to [...]

Automated Call Center Agent Alerts

MyCallCloud has the ability to send automated alerts when your system needs attention. Savvy managers know things happen and there are times when staff is not watching the ‘Dialer.’  They also know the staff get focused on specific issues and sometimes do not see critical events building up.  Automated [...]

Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses.  Soundboard or soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations [...]

Contact Center Consulting Services

Learn how to effectively leverage your software and technology with tailored contact center consulting services.  The My Call Cloud approach is to listen to your specific needs.  Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights, and tools, that can gain [...]

Go to Top