Soundboarding Solution for Agents

Soundboard implementations allow call center agents to communicate in real-time with clients by selecting from an array of pre-recorded responses.  Soundboarding has been in use for years and is steadily gaining in popularity; it can be used to help ensure accurate message delivery for commonly stated presentations (i.e. an [...]

2020-09-14T20:11:36+00:00September 14th, 2020|Categories: Agent Optimization, Call Center Innovations, Customer Experience|0 Comments

Contact Center Consulting Services

Learn how to effectively leverage your software and technology with tailored contact center consulting services.  The My Call Cloud approach is to listen to your specific needs.  Outline your contact center goals, understand your industry and workforce – combine that with powerful data, insights, and tools, that can gain [...]

3 Common Pitfalls to Avoid When Choosing Call Center Software

3 Common Pitfalls to Avoid When Choosing Call Center Software The modern call center of today requires a robust software solution to meet the demanding needs of clients. Whether it’s inbound, outbound, or some mix of the two, every call center relies on some form [...]

Forecasting Contact Center Staffing – Reports & Analytics

Create custom reports for forecasting contact center staffing needs. Reporting and analytics tools for dialer software are popularly used to optimize sales and marketing efforts.  However, using analytics tools with custom reporting features can help predict future staffing needs and produce correct forecasting for contact center staffing needs. Analyze Previous [...]

AI not for the calls, but for the system

By now, most people in the call center software space have heard of machine learning or Artificial Intelligence. And possibly how to apply it to the call center.  Whether applied within the phone calls or the call center software there is real value to AI. However, the overuse or [...]

Multi-Channel Solutions

Maybe you would like an automated solution to send out email notices after the __x#__ attempt, or to start using SMS messages with a segment of your contacts. You may have been thinking about getting new Toll Free numbers and start publishing them to drive more inbound calls to [...]

Deliver the Best Call Center CX in 2020!

It's 2020 and more than ever, businesses have every opportunity to invest in resources to deliver the best possible CX. Now is the time to capture your customers across multiple channels and interact with them the way they prefer. A customer captured on a platform that has a "premium [...]

Benefits of the Preview Dialer

Preview Dialer Benefits Adding the preview dialer software to your contact center has many benefits.  Save valuable operational and agent time, make better, more meaningful connections with customers, and give staff the resources they need to close sales and grow marketing efforts. Top Benefits of Automatic Phone Call Software [...]

19 Client Solutions during 2020

This pandemic has impacted companies across the globe, but during this pandemic, the power of technology has also played a key role to help save, maintain, and in some cases to grow businesses. There can be pending transactions, new products to offer, or simply reaching out to [...]

Business Continuity

Business Continuity Ideally, Business Continuity Plans are created in advance of disrupting events, but as we are seeing, a global pandemic does not pause to allow this luxury. Businesses that are able to adapt to change will be better suited to provide services and to weather the [...]

Go to Top