Hosted Cloud Contact Center Software.

With the most secure and highest connectivity rates , My Call Cloud is the most reliable and trusted cloud contact center software provider on the market.

PREDICTIVE DIALER

Begin calls organically with zero latency, connect the agent with the customer intuitively increasing quality conversations.

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POWER DIALER

Automated dialing based on agent availability, boost productivity with continuously dialed numbers reaching up to 4x more customers.

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PROGRESSIVE DIALER

Accurately pace automated dialing with the speed of your operations, connecting agents to live customers continuously through a cross section of campaigns.

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PREVIEW DIALER

Timed and untimed preview presets can be set.  Allow agents to review contact records with preview dialer.

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CRM INTEGRATIONS

Leverage the powerful combination of intuitive telephony with My Call Cloud integrated into your CRM.

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TCPA COMPLIANT

Intelligent call suppression ensures government regulatory compliance and secure encryption for call recording.

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Intelligent Cloud Contact Center Software Solutions

Accelerate productivity with functional, easy to use, scaleable contact center software hosted in the cloud!

  • Achieve customer experience goals with awesome interactions

  • Execute true agent and workforce agility

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cloud contact center software My Call Cloud

IVR

Interactive voice response allows the My Call Cloud call center software to interact with customers using keypad and tones.

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ACD Queuing

Use our intuitive routing system to queue the right calls to the right agent.  Everytime.

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Agent Skill-Based Routing

Routing that utilizes intellectual scripting so that the customer is connected with the right agent based on a pre-determined subset of skills.

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CTI

Computer Telephony Integration allows the agent to view valuable customer history and information via a pop-up screen that can be referenced and edited.

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Voicemail to Email

Set up alerts for messages directly to email, easily enable a voicemail attachment to email alerting agent and/or administrator.

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Queueing Rollover

Effectively route calls based on predetermined set of rules that can be adjusted as needed for volume and staffing of contact centers.

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Get CLEAR workforce, business & campaign Insights with detailed Reporting & Analytics!

This is where your contact center software proves its reliability and uncovers new opportunities to grow business, improve agent skills and offer at-a-glance or, in-depth contact center analysis available by every data point imaginable.

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Patent Pending Text-to-Speech Ringless Voicemail

Text-to-speech ringless voicemail is patent pending and a unique technology offered to business partners of My Call Cloud.  Call centers looking to further optimize the popular ringless voicemail drop software and amplify contact center agent efforts can combine with patent pending text-to-speech.  Deliver custom, dynamic voicemail messages directly to a customer’s voicemail server without a missed call alert or ringtone.  Open rates using ringless voicemail drops are up to 50% and call back rates nearly 30%.  Engage customers for upcoming appointments, reminders, important messages, special offers and more.  Accelerate agent optimization and time efficiency with text-to-speech ringless voicemail drops deliverable within seconds and fully customizable.

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INNOVATIVE CLOUD CONTACT CENTER TECHNOLOGY

Integrations that help make workforce and customer interactions soar innovative solutions that keeps My Call Cloud on the cutting edge of business development and new STRATEGIC INITIATIVES  for Business Partners.

FLEXIBLE FEATURES

A vast list of integrations and a history of customizations, discover how to easily adapt My Call Cloud to your call center.

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SIMPLIFIED PRICING

Out-of-the-box packages and easy to understand custom pricing structures based on your business goals and industry.

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CLOUD SECURITY

Call center software supported by a safe and secure storage foundation in the cloud.

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CUSTOMER FIRST

End-to-end solutions delivering one of a kind customer experiences that builds brand loyalty.

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Pay-Per Successful Message

Simplified pricing surrounding only successful message deliveries means that No Dial ringless voicemail is cost efficient.  When paired with higher engagement rates ROI SKYROCKETS!

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Proven ROI

When messages are delivered successfully, scripts are engaging and innovative technology increases customer call-back rates, ROI for outbound contact center solutions is immediate and, obvious.

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No Dial™ vs Other Providers

No Dial™ringless voicemail ensures a messages is delivered to the consumers voicemail box, without a missed call.  Other providers offers “ringless voicemail” but, don’t have the technology to avoid a missed call alert on the customer phone.

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Competitive Marketing Strategy

Get a leg-up on your competition by implementing innovative outbound contact center software solutions like No Dial™ringless voicemail drop!

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Highly Effective

Customers are naturally more curious and will call back at higher rates when they see a voicemail with no missed calls on their phone.

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Easy to Use

Same day set-up, no capacity limits and built-in reporting and analytics are all included for this new feature.

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Mobile + Land Lines

Deliver ringless voicemail to almost any mobile phone and land line without disturbing the recipient.

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Compliant

Contact center software innovative technology ensures that the client is not disturbed by a ringtone and delivers voicemail drop compliant with federal and state laws.

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Worldwide Delivery

Inquire about the list of countries served with My Call Cloud No Dial™ ringless voicemail technology, watch our innovative software delivery messages globally to consumers.

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    Contact Center Client Support

    Call Center Support

    For dedicated campaign strategy, agent workforce and software customizations, My Call Cloud is here to help. Experience our cloud contact center software support and service.  Business partners can call our hotline 24/7 for emergency technical service and support.

    No Dial™ Ringless Voicemail

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30% call back rates with My Call Cloud No Dial™ and ringless voicemail.

    Cloud Contact Software Integrations

    CRM Integrations

    Utilize your business resources and tools with our robust CRM integrations. Empower agents to deliver highly personalized user experiences with seamless contact center integrations.

    Cloud Contact Center Features

    • Blended Call Center

    • Built-In Telephony

    • Call Logging

    • Call Monitoring

    • Call Recording

    • Call Routing

    • Call Scripting

    • Campaign Management

    • Escalation Management

    • IVR/Voice Recognition

    • Inbound Call Center

    • Live Chat

    • Manual Dialer

    • Call Barging

    • Outbound Call Center

    • Predictive Dialer

    • Progressive Dialer

    • Queue Management

    • Reporting/Analytics

    • Telephony Integration

    • TCPA Compliant

    Some Of Our Leading Native & CRM Integrations

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    Best Cloud Call Center Software

    Cloud Contact Center Software with customizable features!

    Cloud contact center software hosted in the cloud with reliable and scaleable solutions and built-in features as the most comprehensive and trusted technology on the marketplace.

    • Proven reliability with industry-leading up-times

    • Redundancy and security for highest call center compliance

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