Contact center call distribution software leverages business rules based on historical data or intelligent algorithms to prioritize channels and interactions. Decide how to route a caller with powerful contact center call distribution software tools based on a customer’s needs and account information. Easily change routing strategies, all rules changes can be immediately deployed to your call center operations.
Easily dictate how inbound calls are routed with Automatic Call Distribution Systems. Inbound traffic will follow a preset system of rules to route the caller via agent skills base, background information or identifying customer information. Using call distribution software, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences with smarter automatic call routing system.
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