Call Distribution Software
Contact center call distribution software leverages business rules based on historical data or intelligent algorithms to prioritize channels and interactions. Decide how to route a caller with powerful contact center call distribution software tools based on a customer’s needs and account information. Easily change routing strategies, all rules changes can be immediately deployed to your call center operations.
Easily dictate how inbound calls are routed with Automatic Call Distribution Systems. Inbound traffic will follow a preset system of rules to route the caller via agent skills base, background information or identifying customer information. Using call distribution software, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences with smarter automatic call routing system.
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Contact Center Call Distribution Software
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Contact Center Automatic Call Distribution (ACD)
Streamline Agent Efforts
Automatically queue and route based on rulesSmart Routing to the Right Agent
Intelligently route callers for better customer experiences with an ACD contact center system
Simplified Call Distribution Solutions
Innovative software allows for all non-technical usersEasily Adjust Rules
Call distribution software that can be easily manipulated without technical assistance
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Automatic Call Distribution Software
Dialed Number (DNIS)
Calling Party Identification (ANI)
Skills-Based Routing
Intelligent Dynamic Routing
Priority Routing & Queueing
Scheduled Call Back
Queue Optimization
Abandoned Call Recovery
Improve Contact Resolution
Wait Time
Queue Position Notification
Surveys & Info Collection
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My Call Cloud Call Center Software Solutions Are Reliable And Scalable
Complimented by a full-suite of awesome features, customization, premium options and so much more!
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