Call Distribution Software

Contact center call distribution software leverages business rules based on historical data or intelligent algorithms to prioritize channels and interactions. Decide how to route a caller with powerful contact center call distribution software tools based on a customer’s needs and account information. Easily change routing strategies, all rules changes can be immediately deployed to your call center operations.

Easily dictate how inbound calls are routed with Automatic Call Distribution Systems.  Inbound traffic will follow a preset system of rules to route the caller via agent skills base, background information or identifying customer information. Using call distribution software, call centers can control volume and call traffic when combined with IVR  and deliver better customer experiences with smarter automatic call routing system.

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Contact Center Call Distribution Software

Skills Based Routing

Innovative call distribution software includes simultaneous distribution for phone calls routed to ALL available agents, connecting clients to the first agent based on availability to answer the call.

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Routing Strategies

Easily disperse incoming calls to contact center agents or employees with specific skills based on a predetermined set of rules.

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Algorithm Routing

Easily provide and adjust your contact center call distribution software algorithms with technology that automatically routes calls to phone agents based upon organizational rules.

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Rules Based Routing

Contact center call distribution software enables a call volume equilibrium so that phone calls can be evenly distributed according to the queue.

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Intelligent Call Distribution

Using historical customer data from CRM integrations, intelligently route the caller to the right agent and escalate according to priority or call volume with automatic call distribution systems.

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Simplified Solution

Call distribution software efficiently manages incoming calls and handles them based on the number called and an associated database of handling instructions.

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Contact Center Automatic Call Distribution (ACD)

ACD routing system

Streamline Agent Efforts

Automatically queue and route based on rules

Smart Routing to the Right Agent

Intelligently route callers for better customer experiences with an ACD contact center system

Simplified Call Distribution Solutions

Innovative software allows for all non-technical users

Easily Adjust Rules

Call distribution software that can be easily manipulated without technical assistance

automatic call distribution text

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    Automatic Call Distribution Software

    contact center automatic call distribution

    • Dialed Number (DNIS)

    • Calling Party Identification (ANI)

    • Skills-Based Routing

    • Intelligent Dynamic Routing

    • Priority Routing & Queueing

    • Scheduled Call Back

    • Queue Optimization

    • Abandoned Call Recovery

    • Improve Contact Resolution

    • Wait Time

    • Queue Position Notification

    • Surveys & Info Collection

    Call Center Software Solutions

    contact center ringless voicemail no dial

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

    Call Center Software Inbound Solutions

    Inbound Solutions

    Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.

    IVR

    Interactive Voice Response

    Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.

    crm call center software integrations

    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

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    My Call Cloud Call Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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