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Contact Center A.I.

Technology that resides in contact center ai extends beyond simple solutions taking up unnecessary agent time through repetitive tasks. Adding artificial intelligence to contact center business operations can improve the customer experience and enhance agent productivity.

Easily automate complex customer service processes performed and effortlessly take care of business with contact center artificial intelligence. AI is here to improve customer and agent engagements, contact center operations and decision making.

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Customizable

Customize AI for your business operations to uncover customer insights, consumer behavior, agent behavior and actionable agent producitivy optimizations.

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Cultivate Interactions

Contact center AI can drive predictive recommendations and optimize agent and contact center efficiency.

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Discover New Insights

Analyzing millions of interactions, discover new customer insights and optimize operations as needed.

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Discover What AI Can Do For Your Business

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Compliant

Drive your outbound contact center success with automated predictive dialing according to your business and compliance needs, easily integrate DNC lists and remove from dialing.

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Efficient

Remove manual dialing.  Automatically dial customers based on agent availability and queue volumes.

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Cloud Powered

Hosted cloud contact center software technology enables the predictive dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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Engage Intelligent Solutions 

Instantly reveal insights and discover new recommendations for agent optimization and customer experiences. Elevate your contact center business by incorporating A.I. at integral parts of your operation. Call Center Software AI infuses intelligent and sophisticated solutions and technology enabling greater workforce productivity. AI also allows for better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

  • Easily enable agents to screen for busy signals, voicemail, no-answers, and disconnected numbers

  • Seamlessly dial through a list of telephone numbers engaging agents only with a live-human answer.

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Contact Center Software AI ENABLES Agent Productivity

Streamline Agent Efforts

Agents easily review customer information for a sale and close, quicker.

Dial with Agent Availability

Allowing agents time with predictive dialer mode to review information so call recipients are more engaged.

Customized Solutions

Customize the AI solution for the campaign or workflow

Customized Enablement

Utilize AI only where you see the right business fit. Universal adoption can be cumbersome and cost prohibitive!

Improve Campaigns

Improve customer interaction rates

Reach Sales & Marketing Goals

See better customer experiences and customer interactions boosting sales and marketing goals

More Connections

Easily filter lists with AI solutions for quick identify

More Brand Engagements

Automate tasks and remove costly and time-depleting tasks that take up valuable agent time.

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    IVR

    Interactive voice response allows the My Call Cloud call center software to interact with customers using keypad and tones.

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    ACD Queuing

    Use our intuitive routing system to queue the right calls to the right agent.  Everytime.

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    Agent Skill-Based Routing

    Routing that utilizes intellectual scripting so that the customer is connected with the right agent based on a pre-determined subset of skills.

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    CTI

    Computer Telephony Integration allows the agent to view valuable customer history and information via a pop-up screen that can be referenced and edited.

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    Voicemail to Email

    Set up alerts for messages directly to email, easily enable a voicemail attachment to email alerting agent and/or administrator.

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    Queueing Rollover

    Effectively route calls based on predetermined set of rules that can be adjusted as needed for volume and staffing of contact centers.

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    Customizable

    Customize dialing behavior to suit your call center needs, choosing between progressive, power and predictive dialers to aid in campaign management and agent optimization.

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    Don't Waste Time

    Stop wasting agent time and valuable call center operations with manual dialing.  Initiative automated power dialing to avoid idle agents and connected calls ready for available communications.

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    Mode Dialing

    Choose between multiple dialing modes to account for workforce and campaign penetration successes.

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    Mobile + Land Lines

    Deliver ringless voicemail to almost any mobile phone and land line without disturbing the recipient.

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    Compliant

    Contact center software innovative technology ensures that the client is not disturbed by a ringtone and delivers voicemail drop compliant with federal and state laws.

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    Worldwide Delivery

    Inquire about the list of countries served with My Call Cloud No Dial™ ringless voicemail technology, watch our innovative software delivery messages globally to consumers.

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    My Call Cloud Hosted Contact Center Features

    • Blended Call Center

    • Built-In Telephony

    • Call Logging

    • Call Monitoring

    • Call Recording

    • Call Routing

    • Call Scripting

    • Campaign Management

    • Escalation Management

    • IVR/Voice Recognition

    • Inbound Call Center

    • Live Chat

    • Manual Dialer

    • Call Barging

    • Outbound Call Center

    • Predictive Dialer

    • Progressive Dialer

    • Queue Management

    • Reporting/Analytics

    • Telephony Integration

    • TCPA Compliant

    My Call Cloud Contact Center Software Solutions

    computer telephony integration

    Computer Telephony Integration

    Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.

    crm call center software integrations

    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

    ACD contact center software

    Automatic Call Distribution

    Using automatic call distribution, call centers can control volume and call traffic when combined with IVR  and deliver better customer experiences.

    contact center ringless voicemail no dial

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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    My Call Cloud Contact Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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