Gather valuable caller information for building out customer profiles with interactive voice response technology. Use information to deliver even better experiences in the future with personalization. Increase first contact resolution time with smarter automation improving customer service call center operations. Control call volume and influx with interactive voice response technology that can aid agent touch points and intelligent call routing.
Interactive voice response software is an adaptable technology that suits not just inbound and outbound call centers but also business of varying sizes and needs. Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.
Interactive voice response software is adaptable to all type call centers. Imagine awesome customer experiences for inbound contact centers and enhanced B2B and clients relationships with IVR for outbound call centers.
Quickly and easily identify a caller’s intent and provide solutions through IVR or immediate agent access. Correctly triage customer service calls and avoid wasted agent time and unintentional customer frustration.
Set up an interactive voice response system for all inbound, outbound and blended call centers customizing automatic voice responses and triggers to allow for greater or, less automation, as the situation determines.