Interactive Voice Response
Gather valuable caller information for building out customer profiles with interactive voice response technology. Use information to deliver even better experiences in the future with personalization. Increase first contact resolution time with smarter automation improving customer service call center operations. Control call volume and influx with interactive voice response technology that can aid agent touch points and intelligent call routing.
Interactive voice response software is an adaptable technology that suits not just inbound and outbound call centers but also business of varying sizes and needs. Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.
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Interactive Voice Response Technology IMPROVES Customer + Agent Experiences
Reduce Costs
Automation software that's cost efficient and competitiveOperational Efficiency
Control inbound call center volume with IVR software and easily adapt workflows to accommodate influx.
Streamline Agent Efforts
Use IVR to screen callers for agent connectionsSmart Routing to the Right Agent
Allowing agents time with callers based on skill or value
Improve Customer Service
Identify caller problems or questions and resolve quickerDeliver Awesome Experiences
IVR can identify callers and their profiles with programming that can deliver customer service through automation.
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