Call Center CRM Integrations

Arm contact center agents with the right cloud crm software integrations through My Call Cloud telephony.  Give agents the power to access historical customer data, cross-channel documentation and the ability to seamlessly and effectively communicate account and client changes within the dynamic agent desktop.

Improve customer satisfaction and experience by empowering agents to offer personalized greetings by accessing each customer’s information on a unified desktop. Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

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My Call Cloud Call Center CRM Software Integrations

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INTEGRATED TOOLS TO BUILD SOLUTIONS THAT POWER AGENT EXPERIENCES AND BUSINESS RESULTS.

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Workforce Management

Give agents instant access to the business tools they need to engage customers and deliver results.

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Native CRM Integrations

Integrate with a full suite of native and built-in call center CRM platforms.

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Client Historial Data

Instantly access the client account history using CRM software integration.  Provide a meaningful brand experience by referencing  a complete history and drill-down to client specifics.

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Multi-Channel Experiences

Align the customer with the right agent every time, route calls based on customer CRM profile and engage clients across multiple channels, enhancing their brand experience.

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Simple Configuration

Administrators have the ability to customize call center CRM integrations and provide agents with necessary “popovers” to increase productivity.

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Customizable

Custom CRM software integrations can be added to the dynamic agent desktop within hours, not days.  Upgrade the customer experience and agent toolkit easily within My Call Cloud.

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    contact center api integration

    Seamlessly Bring Together Business Communications

    Cloud API Integrations

    My Call Cloud can seamlessly integrate your contact center and Cloud APIS or CRM for advanced capabilities in case management, reporting, and forecasting.  Enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

    • Get instantaneous access to data with simplified configuration

    • Unique integrations?  No problem, our experienced implementation team can get you up and running, fast.

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    Robust, Powerful CRM Software Integrations

    • Native & Custom CRM Integrations

    • Easy to Use

    • Fully Customizable Options

    • Easy Installation & Setup

    • Click-to-Dial

    • Linkable Reporting

    • Dynamic Agent Desktop

    • Competitive Advantage

    • Productivity Tools

    • Access Client Data

    • Administrator Accessible

    • Web Connectors

    No Dial™ Ringless Voicemail from My Call Cloud

    Talk to a CRM Software Integrations Expert  888-663-0760

    My Call Cloud Call Center Software Solutions

    My Call Cloud Call Center Software Outbound Solutions

    Outbound Solutions

    Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

    My Call Cloud Call Center Software Blended Solutions

    Blended

    Raise agent productivity with Blended Contact Center Solutions from My Call Cloud.  Combine automatic call distribution for incoming calls with predictive dialing for outbound calls, maximizing the efficiency of outbound campaigns with workforce optimization.

    no dial ringless voicemail drops outbound call center software

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

    My Call Cloud call center Reporting and Analytics

    Reporting & Analytics

    Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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    My Call Cloud Call Center Software CRM Integrations Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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