Connect to customers through new channels, matching them with the right agent every time. Add agents from anywhere and immediately respond to adjusting volumes.

Deliver consistent and confident customer experiences across multiple channels, give agents the confidence to interact with clients throughout the client journey.

With many built-in reports available in My Call Cloud, the ability to generate custom client specific and goal specific reports is a feature offered to all Business Partners.

Set up customized reports for different roles, access levels and administrators.  Measure and track performance as it relates to job responsibilities, not just raw data.

Monitor inbound and outbound volumes through an intuitive interface, adjusting workflows as needed, agent by agent.

Create an automated funnel that achieves outbound goals parallel to awesome customer interactions.

Routing that utilizes intellectual scripting so that the customer is connected with the right agent based on a pre-determined subset of skills.

Effectively route calls based on predetermined set of rules that can be adjusted as needed for volume and staffing of contact centers.

Accurately pace automated dialing with the speed of your operations, connecting agents to live customers continuously through a cross section of campaigns.

Intelligent call suppression ensures government regulatory compliance and secure encryption for call recording.