Blended Contact Center: Reliable & Scalable
Finding the perfect balance between customer experience and productivity isn’t difficult to do with My Call Cloud’s Blended contact center software and solutions. Elevate your customer experiences utilizing sophisticated tools, created with inbound efficiencies in mind. Connect callers with the right agent, the first time, every time with agent skill based routing. Boost workforce productivity and expand into multiple markets and locations, on-demand scalability when call centers gain a rapid influx, robust CRM integrations and auto call distribution. My Call Cloud has the full-service suite of blended call center software and technology your business is looking for.
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Ready to better balance your contact center?
My Call Cloud Blended Contact Center Software Technologies
Those Are Just A Few Main Features, There Are Plenty More
Easy Installation & Setup
Fully Customizable Options
ACD with Call Distribution Algorithms
Web & Queue
Easy To Use Management Screen
Skills Based Routing
Incoming Call Whisper
CRM & Custom Integrations
Projected Wait Times
Post Call Surveys
Intuitive Script Design
Top Notch Support Service
Constant Updates & New Features
Real Time Data
Anywhere Agent Capabilities
Historical & Real Time Analytics
DNC List Management
Time Of Day Routing
My Call Cloud Contact Center Products
Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.
Accelerate customer service expectations and elevate the customer experience with Inbound Contact Center features such as on-demand scalability and connecting callers with the right agent the first time, every time with agent skill based routing.
Discover seamless strategy to deliver a high-end customer experiences across multiple touch points. Rapidly engage agents and connect with customers, alike.
Reporting & Analytics
Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.
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Sales & Marketing, Collections, Customer Service & More!Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals
Contact Center Services
Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more. See how ultimate contact center customizations can suit any industry to achieve goals.
Robust Integration SuiteConnect your communications and move through everyday tools seamlessly with CRM, open API integrations and more
CRM, Application, Product and Open APIs
Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.
Blended Cloud Call Center Solutions
TRUE WORKFORCE OPTIMIZATION
CLOUD, OPEN-API, CRM INTEGRATIONS
REDUNDANCY, BACK-UPS, SECURITY
RELIABLE, INSTANTLY SCALEABLE
What Clients Say
The support staff is amazing and the pricing blows the competition away. You get all of the enterprise features for a SMB price scale. My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time. These guys are world class, hands down
The team at My Call Cloud has consistently impressed us with their reliability. They over-deliver on their promises and their system is always up and running. Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.
I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations! I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks. My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.
If you don’t go with My Call Cloud it would be your biggest technology error in LIFE.