Blended Contact Center: Reliable & Scalable

Finding the perfect balance between customer experience and productivity isn’t difficult to do with My Call Cloud’s Blended contact center software and solutions. Elevate your customer experiences utilizing sophisticated tools, created with inbound efficiencies in mind.  Connect callers with the right agent, the first time, every time with agent skill based routing.  Boost workforce productivity and expand into multiple markets and locations, on-demand scalability when call centers gain a rapid influx, robust CRM integrations and auto call distribution.  My Call Cloud has the full-service suite of blended call center software and technology your business is looking for.

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My Call Cloud Blended Contact Center Software Technologies

Cloud Tech

Speed up blended call centers with hosting both inbound and outbound centers in the cloud, securely and reliably.

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Eliminate Idle Time

Automatically adjust outbound agent calling based on inbound volumes.  Immediately responsive and flexible software enables these settings to be changed as needed.

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Management Interface

Monitor inbound and outbound volumes through an intuitive interface, adjusting workflows as needed, agent by agent.

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Boost Productivity

Blended contact centers are optimized by enhanced technology that balances customer experience with workforce productivity.

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Agent Experience

Easily toggle between inbound and outbound calling techniques and experiences.

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Blended Calling

Create an automated funnel that achieves outbound goals parallel to awesome customer interactions.

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Those Are Just A Few Main Features, There Are Plenty More

  • Easy Installation & Setup

  • Fully Customizable Options

  • ACD with Call Distribution Algorithms

  • Web & Queue

  • Priority Routing

  • Agent Scripting

  • Toll-Free Numbers

  • Easy To Use Management Screen

  • Skills Based Routing

  • Incoming Call Whisper

  • CRM & Custom Integrations

  • Administrator Tools

  • Power Dialer

  • In-Queue Details

  • Projected Wait Times

  • Post Call Surveys

  • Softphone

  • Intuitive Script Design

  • Top Notch Support Service

  • Constant Updates & New Features

  • Voicemail Routing

  • Real Time Data

  • Call Recording

  • Anywhere Agent Capabilities

  • Progressive Dialer

  • Customizable Reports

  • Text-To-Speech

  • Historical & Real Time Analytics

  • IVR

  • Speech Recognition

  • DNC List Management

  • CTI Popovers

  • Time Of Day Routing

Chat now with a Blended Calling EXPERT  888-663-0760

My Call Cloud Contact Center Products

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

inbound call center solutions products pg

Inbound

Accelerate customer service expectations and elevate the customer experience with Inbound Contact Center features such as on-demand scalability and connecting callers with the right agent the first time, every time with agent skill based routing.

My Call Cloud call center omnichannel solutions

Omnichannel

Discover seamless strategy to deliver a high-end customer experiences across multiple touch points.  Rapidly engage agents and connect with customers, alike.

My Call Cloud call center Reporting and Analytics

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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    Select # Agents (required)
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    Sales & Marketing, Collections, Customer Service & More!

    Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals

    Contact Center Services

    Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more.  See how ultimate contact center customizations can suit any industry to achieve goals.

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    Robust Integration Suite

    Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

    CRM, Application, Product and Open APIs

    Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.

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    Blended Cloud Call Center Solutions

    • REAL-TIME ANALYTICS

    • TRUE WORKFORCE OPTIMIZATION

    • CLOUD, OPEN-API, CRM INTEGRATIONS

    • REDUNDANCY, BACK-UPS, SECURITY

    • RELIABLE, INSTANTLY SCALEABLE

    What Clients Say

    The support staff is amazing and the pricing blows the competition away.  You get all of the enterprise features for a SMB price scale.  My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time.  These guys are world class, hands down

    Jimmy Shannon, Founder/COO – Shannon Holdings, INC

    The team at My Call Cloud has consistently impressed us with their reliability.  They over-deliver on their promises and their system is always up and running.  Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.

    Shawn Suhrstedt, President – Cascade Callworks

    I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations!  I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks.  My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.

    Jimmy Shannon, Founder/COO – Shannon Holdings, INC

    If you don’t go with My Call Cloud it would be your biggest technology error in LIFE.

    William “Bill” Leggett, President – CTI Collections Services
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    Achieve the perfect balance between customer experience and productivity!

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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