Contact Center Reporting and Analytics

Key into your contact center performance with cloud call center software reporting and analytics from My Call Cloud.  Gather in-depth information and get to know areas for improvement, accelerate high performing agents and workflows and optimize and improve productivity.  Identify KPIs , track and fortify goals alongside a role-based dashboard with custom built reports specific to your contact center. Compliment your contact center reporting and analytics with our expert consultation, be sure you’re maximizing opportunities for success.

Request a custom quote, or, contact us for a demo.

Take a look at your contact center TRUE performance!

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My Call Cloud Contact Center Reporting and Analytics

Real-Time Reporting

View real-time data points to analyze agent productivity.  Stay on top of any workflow problem indicators and use the information to quickly pivot resources and adjust for call volumes.

Demo

Dashboard Analytics

Historical and real-time data at your fingertips with an intuitive and customizable dashboard.  Generate and view reports, analyze and interpret contact center analytics.

Demo

Custom Reports

With many built-in reports available in My Call Cloud, the ability to generate custom client specific and goal specific reports is a feature offered to all Business Partners.

Demo

KPI Measurement

Measure and track Key Performance Indicators for contact center workflow and agent metrics.

Demo

Historical Insights

Pull from week, months, or, even years of data for insights into analytics that can indicate trends and highlight opportunities, over time.

Demo

Role-Based Reports

Reporting and analytics based on contact center roles and responsibilities  Give your workforce the ultimate in opportunities for performance with these reports.

Demo

Those Are Just A Few Main Features, There Are Plenty More

  • Easy Installation & Setup

  • Fully Customizable Options

  • ACD with Call Distribution Algorithms

  • Web & Queue

  • Priority Routing

  • Agent Scripting

  • Toll-Free Numbers

  • Easy To Use Management Screen

  • Skills Based Routing

  • Incoming Call Whisper

  • CRM & Custom Integrations

  • Administrator Tools

  • Self-Service Prompts

  • In-Queue Details

  • Projected Wait Times

  • Post Call Surveys

  • Softphone

  • Intuitive Script Design

  • Top Notch Support Service

  • Constant Updates & New Features

  • Voicemail Routing

  • Historial Data Comparatives

  • Call Recording

  • Anywhere Agent Capabilities

  • Historical & Real-Time Analytics

  • Customizable Reports

  • Text-To-Speech

  • Historical & Real Time Analytics

  • TCPA Compliant

  • Speech Recognition

  • Fully Optimized For Speed

  • IVR Scheduling

  • Time Of Day Routing

Discover how to customize reports TODAY  888-663-0760

My Call Cloud Contact Center Products

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

My Call Cloud Call Center Software Blended Solutions

Blended

Combine automatic call distribution for incoming calls with predictive dialing for outbound calls, maximizing the efficiency of outbound campaigns with workforce optimization.

My Call Cloud call center omnichannel solutions

Omnichannel

Discover seamless strategy to deliver a high-end customer experiences across multiple touch points.  Rapidly engage agents and connect with customers, alike.

inbound call center solutions products pg

Inbound Contact Center

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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    Services for Marketing & Sales, SMBs & More

    Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals

    Contact Center Services

    Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more.  See how ultimate contact center customizations can suit any industry to achieve goals.

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    Robust Integration Suite

    Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

    CRM, Application, Product and Open APIs

    Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.

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    My Call Cloud Inbound Call Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
    Start A Free Trial

    Why My Call Cloud?

    • ROLE BASED DASHBOARD

    • CUSTOM REPORTS

    • HISTORICAL DATA

    • REAL-TIME ANALYTICS

    • INTEGRATIONS FOR IN-DEPTH ANALYSIS

    What Clients Say

    The support staff is amazing and the pricing blows the competition away.  You get all of the enterprise features for a SMB price scale.  My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time.  These guys are world class, hands down!

    Jimmy Shannon, Founder/COO – Shannon Holdings, INC

    The team at My Call Cloud has consistently impressed us with their reliability.  They over-deliver on their promises and their system is always up and running.  Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.

    Shawn Suhrstedt, President – Cascade Callworks

    I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations!  I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks.  My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.

    Jimmy Shannon, Founder/COO – Shannon Holdings, INC

    If you don’t go with My Call Cloud it would be your biggest technology error in LIFE.

    William “Bill” Leggett, President – CTI Collections Services