Computer Telephony Integration (CTI)
Serve customers more efficiently and instantly with CTI screen pops that allow a custom agent view for customer information related to account and calling intent.
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
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Computer Telephony Integration
Personalize Customer Interactions
Optimize agent efforts with customer profile dataBuild Better Relationships
Reduce interaction times to improve agent efficiency and overall call center operational productivity goals.
Automated Calling & Automated Messages
Auto dial and automate voicemail messagesAutomatically Leave Voicemails
Bypassing bad numbers, and busy signals, leave automated messages to recipient voicemail inboxes when no connections are made.
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CRM Integrations
Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.
Inbound Solutions
Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.
Interactive Voice Response
Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.
No Dial™ Ringless Voicemail
Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.
Call Center CTI Software
Campaign Management
Call Barging
Real-Time Recording
Dialer List Management
DNC Compliance
IVR Surveys
Preview Dialing
Manual Dialing
Skills-Based Dialing
Automatic Dialing
Blaster Dialing
Priority Dialing
Campaign Performance Analysis
TCPA Compliant
Agent Scripting
Anywhere Agent Capabilities
Built-In Reporting
Custom Reporting
Business Continuity
Business Continuity Ideally, Business Continuity Plans are [...]
Remote working – home based call center
Does your staff need a quality client [...]
Limiting Manual Calling – Keep Agents Productive!
Easily Limit Manual Calling Limiting manual calling by [...]
Outbound Solutions
Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.
Blended
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Omnichannel
Discover seamless strategy to deliver a high-end customer experiences across multiple touch points. Rapidly engage agents and connect with customers, alike.
Reporting & Analytics
Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.