Computer Telephony Integration (CTI)
Serve customers more efficiently and instantly with CTI screen pops that allow a custom agent view for customer information related to account and calling intent.
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
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Computer Telephony Integration
Personalize Customer InteractionsOptimize agent efforts with customer profile data
Build Better Relationships
Reduce interaction times to improve agent efficiency and overall call center operational productivity goals.
Automated Calling & Automated MessagesAuto dial and automate voicemail messages
Automatically Leave Voicemails
Bypassing bad numbers, and busy signals, leave automated messages to recipient voicemail inboxes when no connections are made.
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Call Center CTI Software
Dialer List Management
Campaign Performance Analysis
Anywhere Agent Capabilities
Business Continuity Ideally, Business Continuity Plans are [...]
Remote working – home based call center
Does your staff need a quality client [...]
Limiting Manual Calling – Keep Agents Productive!
Easily Limit Manual Calling Limiting manual calling by [...]
Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.
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Discover seamless strategy to deliver a high-end customer experiences across multiple touch points. Rapidly engage agents and connect with customers, alike.
Reporting & Analytics
Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.