Call Center Software CTI Screen Pops

CTI2018-12-11T13:51:15+00:00

Computer Telephony Integration (CTI)

Serve customers more efficiently and instantly with CTI screen pops that allow a custom agent view for customer information related to account and calling intent.

Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.

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Call Center CTI Screen Pops For Your Business  888-663-0760

Computer Telephony Integration

cti screen pops

Personalize Customer Interactions

Optimize agent efforts with customer profile data

Build Better Relationships

Reduce interaction times to improve agent efficiency and overall call center operational productivity goals.

Automated Calling & Automated Messages

Auto dial and automate voicemail messages

Automatically Leave Voicemails

Bypassing bad numbers, and busy signals, leave automated messages to recipient voicemail inboxes when no connections are made.

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1-1011-2526-5051-100101-150150+

crm call center software integrations

CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

Call Center Software Inbound Solutions

Inbound Solutions

Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.

IVR

Interactive Voice Response

Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.

contact center ringless voicemail no dial

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

Call Center CTI Software

  • Campaign Management

  • Call Barging

  • Real-Time Recording

  • Dialer List Management

  • DNC Compliance

  • IVR Surveys

  • Preview Dialing

  • Manual Dialing

  • Skills-Based Dialing

  • Automatic Dialing

  • Blaster Dialing

  • Priority Dialing

  • Campaign Performance Analysis

  • TCPA Compliant

  • Agent Scripting

  • Anywhere Agent Capabilities

  • Built-In Reporting

  • Custom Reporting

Multi-Channel Solutions

By |August 5th, 2020|Categories: Call Center Innovations, Contact Center Integrations, Contact Center Trends and Insights, Customer Experience|Tags: , , , , |

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