• skills based contact center software
  • inbound skills-based routing dialer software contact center

Inbound Skills-Based Routing Dialer Software

Seamlessly deliver customers to the right agent, every time with inbound skills-based routing.  Dialer software that can intelligently identify callers and match them with the right agents improves customer service and satisfaction. Easily program My Call Cloud dialer software to recognize preset rules according to the CRM integration or caller identification and route to the right agent.

Have agents well prepared for sales calls with skills-based routing dialer software.  Ensure higher success rates allowing agents to access valuable customer information related to the upcoming call, readying them for the interaction. Skills-based routing can control volumes and is ready for agent-anywhere access.

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Improve Customer Satisfaction w/ Skills-Based Routing

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Inbound & Outbound Skills-Based Routing

My Call Cloud offers the fastest dialing on the contact center marketplace. Industry-leading up-times and the most reliable and scalable contact center software leads to the MOST connections using the most carriers costing our business partners less than other software competitors.  Enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

  • Easily screening for skills-based routing rules integrated with CRMs or, independent rules.

  • Deliver better customer service and awesome experiences by automatically linking the right agent to the customer, every time.

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Skills-Based Routing ENABLES Agent Productivity

Streamline Agent Efforts

Agents easily review customer information for a sale and close, quicker.

Dial with Agent Availability

Allowing agents time with predictive dialer mode to review information so call recipients are more engaged.

Dynamic Agent Desktop

Customize the agent desktop screen for predictive dialing w/ customer info

List Information & Management

Predictive dialing runs through lists that can be customized for the campaign or agent.

Improve Inbound Efforts

Improve customer interaction rates

Reach Sales & Marketing Goals

Better connections lead to better conversations and higher conversions

More Human Connections

Only talk to live-human answers, easily filter telephone number lists

More Brand Engagements

Predictive dialing software presents better opportunities for customer generation and retention with multiple dialing modes.

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    Inbound Skills-Based Routing Contact Center Software

    • Ringless Voicemail Compatible

    • Campaign Management

    • Outbound List Management

    • DNC Compliance

    • Call Barging

    • Easy Installation & Setup

    • Efficient Calling

    • Anywhere Agents

    • Web Callback

    • CRM Integrations

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    My Call Cloud Contact Center Software Solutions

    computer telephony integration

    Computer Telephony Integration

    Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.

    crm call center software integrations

    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

    contact center ringless voicemail no dial

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

    ACD contact center software

    Automatic Call Distribution

    Using automatic call distribution, call centers can control volume and call traffic when combined with IVR  and deliver better customer experiences.

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    My Call Cloud Contact Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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