Inbound Skills-Based Routing Dialer Software
Seamlessly deliver customers to the right agent, every time with inbound skills-based routing. Dialer software that can intelligently identify callers and match them with the right agents improves customer service and satisfaction. Easily program My Call Cloud dialer software to recognize preset rules according to the CRM integration or caller identification and route to the right agent.
Have agents well prepared for sales calls with skills-based routing dialer software. Ensure higher success rates allowing agents to access valuable customer information related to the upcoming call, readying them for the interaction. Skills-based routing can control volumes and is ready for agent-anywhere access.
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Improve Customer Satisfaction w/ Skills-Based Routing
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Inbound & Outbound Skills-Based Routing
My Call Cloud offers the fastest dialing on the contact center marketplace. Industry-leading up-times and the most reliable and scalable contact center software leads to the MOST connections using the most carriers costing our business partners less than other software competitors. Enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.
Easily screening for skills-based routing rules integrated with CRMs or, independent rules.
Deliver better customer service and awesome experiences by automatically linking the right agent to the customer, every time.
Skills-Based Routing ENABLES Agent Productivity
Streamline Agent Efforts
Agents easily review customer information for a sale and close, quicker.Dial with Agent Availability
Allowing agents time with predictive dialer mode to review information so call recipients are more engaged.
Dynamic Agent Desktop
Customize the agent desktop screen for predictive dialing w/ customer infoList Information & Management
Predictive dialing runs through lists that can be customized for the campaign or agent.
Improve Inbound Efforts
Improve customer interaction ratesReach Sales & Marketing Goals
Better connections lead to better conversations and higher conversions
More Human Connections
Only talk to live-human answers, easily filter telephone number listsMore Brand Engagements
Predictive dialing software presents better opportunities for customer generation and retention with multiple dialing modes.
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Inbound Skills-Based Routing Contact Center Software
Ringless Voicemail Compatible
Campaign Management
Outbound List Management
DNC Compliance
Call Barging
Easy Installation & Setup
Efficient Calling
Anywhere Agents
Web Callback
CRM Integrations
My Call Cloud Contact Center Software Solutions
Computer Telephony Integration
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
CRM Integrations
Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.
No Dial™ Ringless Voicemail
Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.
Automatic Call Distribution
Using automatic call distribution, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences.