Inbound Call Center Operations Optimized

Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.  Connect callers with the right agent, the first time, every time with agent skill based routing.  Boost workforce productivity and expand into multiple markets and locations, on-demand scalability when call centers gain a rapid influx, robust CRM integrations and auto call distribution.  My Call Cloud has the full-service suite of inbound call center software and technology your business is looking for!

Request a custom quote, or, contact us for a demo.

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My Call Cloud Inbound Contact Center Software Technologies

IVR

Interactive voice response allows the My Call Cloud call center software to interact with customers using keypad and tones.

Demo

ACD Queuing

Use our intuitive routing system to queue the right calls to the right agent.  Everytime.

Demo

Agent Skill-Based Routing

Routing that utilizes intellectual scripting so that the customer is connected with the right agent based on a pre-determined subset of skills.

Demo

CTI

Computer Telephony Integration allows the agent to view valuable customer history and information via a pop-up screen that can be referenced and edited.

Trial

Voicemail to Email

Set up alerts for messages directly to email, easily enable a voicemail attachment to email alerting agent and/or administrator.

Trial

Queueing Rollover

Effectively route calls based on predetermined set of rules that can be adjusted as needed for volume and staffing of contact centers.

Trial

Those Are Just A Few Main Features, There Are Plenty More

  • Easy Installation & Setup

  • Fully Customizable Options

  • ACD with Call Distribution Algorithms

  • Web & Queue

  • Priority Routing

  • Agent Scripting

  • Toll-Free Numbers

  • Easy To Use Management Screen

  • Skills Based Routing

  • Incoming Call Whisper

  • CRM & Custom Integrations

  • Administrator Tools

  • Self-Service Prompts

  • In-Queue Details

  • Projected Wait Times

  • Post Call Surveys

  • Softphone

  • Intuitive Script Design

  • Top Notch Support Service

  • Constant Updates & New Features

  • Voicemail Routing

  • Web & Queue

  • Call Recording

  • Anywhere Agent Capabilities

  • Font Awesome Icon Integration

  • Customizable Reports

  • Text-To-Speech

  • Historical & Real Time Analytics

  • Multiple Custom Widgets

  • Speech Recognition

  • Fully Optimized For Speed

  • IVR Scheduling

  • Time Of Day Routing

Talk to an Inbound EXPERT  888-663-0760

My Call Cloud Contact Center Products

My Call Cloud Call Center Software Outbound Solutions

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

My Call Cloud Call Center Software Blended Solutions

Blended

Balance your inbound and outbound efforts using My Call Cloud contact center software resources designed to drive productivity and provide top-notch customer care.

My Call Cloud call center omnichannel solutions

Omnichannel

Discover seamless strategy to deliver a high-end customer experiences across multiple touch points.  Rapidly engage agents and connect with customers, alike.

My Call Cloud call center Reporting and Analytics

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

The My Call Cloud Differentiators

  • EXCEPTIONAL CUSTOMER SERVICE

  • ONE-ON-ONE CONSULTATION

  • COMPETITIVE PRICING

  • ROBUST INTEGRATION LIST

  • INDUSTRY LEADING UPTIMES

What Clients Say

The support staff is amazing and the pricing blows the competition away.  You get all of the enterprise features for a SMB price scale.  My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time.  These guys are world class, hands down

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

The team at My Call Cloud has consistently impressed us with their reliability.  They over-deliver on their promises and their system is always up and running.  Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.

Shawn Suhrstedt, President – Cascade Callworks

I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations!  I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks.  My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

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    Consulting, Training and Support for Contact Centers

    Team training, custom consulting to deliver higher lead close ratios, technical and customer support for all Business Partners.

    Contact Center Services

    My Call Cloud can provide your business with industry specific learning opportunities to optimize agents and workflows through consulting and training.  Paired with our highly rated customer service and support, we’re here to see your goals get achieved.

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    Robust Integration Suite

    Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

    CRM, Application, Product and Open APIs

    Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.

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    My Call Cloud Inbound Call Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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