ACD Automatic Call Distribution

Easily dictate how inbound calls are routed with ACD Automatic Call Distribution software.  Inbound traffic will follow a preset system of rules to route the caller via agent skills base, background information or identifying customer information. Using automatic call distribution, call centers can control volume and call traffic when combined with IVR  and deliver better customer experiences with smarter automatic call distribution routing system.

Leverage business rules based on historical data or intelligent algorithms to prioritize channels and interactions. Decide how to route a caller with ACD resources based on a customer’s needs and account information. Easily change routing strategies, all rules changes can be immediately deployed to your call center operations.

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Rule-Based Automatic Call Distribution Routing

Rules Based Routing

Allow even ACD contact center system distribution when phone calls can be evenly distributed according to the queue.

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Simplified Solution

Automatic call distribution software efficiently manages incoming calls and handles them based on the number called and an associated database of handling instructions.

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Intelligent Call Distribution

Using historical customer data from CRM integrations, intelligently route the caller to the right agent and escalate according to priority or call volume.

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Routing Strategies

Easily disperse incoming calls to contact center agents or employees with specific skills based on a predetermined set of rules.

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Skills Based Routing

Innovative automatic call distribution routing system includes simultaneous distribution for phone calls routed to ALL available agents, connecting clients to the first agent based on availability to answer the call.

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Algorithm Routing

Easily provide and adjust ACD contact center software algorithms technology that automatically routes calls to phone agents based upon organizational rules.

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ACD with Call Distribution Algorithms Delivers BETTER Inbound Contact Center Solutions

ACD routing system

Simplified ACD Solutions

Newer ACD software allows for all non-technical users

Easily Adjust Rules

An ACD contact center system that can be easily manipulated without technical assistance

Streamline Agent Efforts

Automatically queue and route based on rules

Smart Routing to the Right Agent

Intelligently route callers for better customer experiences with an ACD contact center system

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    Using a predetermined set of rules such as tags or, caller information, deliver the high level of customer service callers are expecting from your brand.

    Priority routing and ACD is a simple way to grow customer loyalty and build stronger client relationships.

    This benefits both agent efficiency and agent confidence as well as the growth of future potential client buying power.

    Priority routing and ACD infographic

    Automatic Call Distribution Routing System

    • Queue Optimization

    • Abandoned Call Recovery

    • Improve Contact Resolution

    • Wait Time

    • Queue Position Notification

    • Surveys & Info Collection

    • Dialed Number (DNIS)

    • Calling Party Identification (ANI)

    • Skills-Based Routing

    • Intelligent Dynamic Routing

    • Priority Routing & Queueing

    • Scheduled Call Back

    ACD Call Center Software

    Call Center Software Solutions

    crm call center software integrations

    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

    Call Center Software Inbound Solutions

    Inbound Solutions

    Elevate your customer experiences utilizing sophisticated inbound contact center software tools, created with specifically with inbound efficiencies in mind.

    IVR

    Interactive Voice Response

    Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.

    contact center ringless voicemail no dial

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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    My Call Cloud Call Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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