Omnichannel Contact Center Technology

Handle customer interactions over multiple channels with omnichannel contact center software solutions. Elevate your customer experiences utilizing sophisticated tools, created with awesome agent and brand interactions in mind. Connect callers with the right agent, the first time, every time with agent skill based routing. Improve customer engagement, drive brand loyalty and market growth with omnichannel reach.

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Cross-channel experiences!

Intelligent Omnichannel Solutions For Small To Enterprise

Integrations

Integrations with platforms where customers interact with brands and can receive the most comprehensive brand and customer service delivery.

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Multiple Customer Touchpoints

Interact seamlessly with customers across channels, engaging multiple touch points to enhance the agent and client experience.

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Flexible & Scaleable

Connect to customers through new channels, matching them with the right agent every time. Add agents from anywhere and immediately respond to adjusting volumes.

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Easy Deployment

Deploy multi-channel experiences in a matter of hours, instantly arming agents with the right tools over a variety of available platforms.

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Trackable Client Journey

Use real-time data points and analytics to track the customer journey as it evolves with your brand. Use insights to improve and pivot goals and workforce assets.

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Brand Integrity

Deliver consistent and confident customer experiences across multiple channels, give agents the confidence to interact with clients throughout the client journey.

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Those Are Just A Few Main Features, There Are Plenty More

Easy Installation & Setup
Fully Customizable Options
ACD with Call Distribution Algorithms
Web & Queue
Priority Routing
Agent Scripting
Toll-Free Numbers
Easy To Use Management Screen
Skills Based Routing
Incoming Call Whisper
CRM & Custom Integrations

Administrator Tools
Self-Service Prompts
In-Queue Details
Projected Wait Times
Post Call Surveys
Softphone
Intuitive Script Design
Top Notch Support Service
Constant Updates & New Features
Voicemail Routing
CTI Popovers

Call Recording
Anywhere Agent Capabilities
Historical & Real-Time Analytics
Customizable Reports
Text-To-Speech
Historical & Real Time Analytics
IVR
Speech Recognition
Fully Optimized For Speed
IVR Scheduling
Time Of Day Routing

Let’s Talk Multi-Channel Customer Experiences 888-663-0760

My Call Cloud Contact Center Products

Outbound Solutions

Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

Blended

Combine automatic call distribution for incoming calls with predictive dialing for outbound calls, maximizing the efficiency of outbound campaigns with workforce optimization.

Accelerate customer service expectations and elevate the customer experience with Inbound Contact Center features such as on-demand scalability and connecting callers with the right agent the first time, every time with agent skill based routing.

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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Enterprise, SMB's, Collection Agencies, Legal & More

Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals

Contact Center Services

Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more. See how ultimate contact center customizations can suit any industry to achieve goals.

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Robust Integration Suite

Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

CRM, Application, Product and Open APIs

Get information to agents simultaneously while integrating with the resources teams use every day to deliver excellent customer service. Integrations that are are limitless as your contact center goals.

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My Call Cloud Inbound Call Center Software Solutions Are Reliable And Scalable

Complimented by a full-suite of awesome features, customization, premium options and so much more!

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The My Call Cloud Differentiators

EXCEPTIONAL CUSTOMER SERVICE
ONE-ON-ONE CONSULTATION
COMPETITIVE PRICING
MULTI-CHANNEL EXPERIENCES
INDUSTRY LEADING UPTIMES

What Clients Say

The support staff is amazing and the pricing blows the competition away. You get all of the enterprise features for a SMB price scale. My Call Cloud should be at the top of your consideration list when contemplating implementation of a new technology or just starting off for the first time. These guys are world class, hands down

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

The team at My Call Cloud has consistently impressed us with their reliability. They over-deliver on their promises and their system is always up and running. Deciding to go with My Call Cloud has been one of the best business decisions I have ever made.

Shawn Suhrstedt, President – Cascade Callworks

I can say that My Call Cloud and the functionality it provided me was above and beyond my expectations! I have worked with many contact center technology solutions and a common theme is that the more robust a technology the more complicated it can be, meaning too many steps to execute simple tasks. My Call Cloud has exceeded my expectations and I am very satisfied with the products they provide.

Jimmy Shannon, Founder/COO – Shannon Holdings, INC

If you don’t go with My Call Cloud it would be your biggest technology error in LIFE.

William “Bill” Leggett, President – CTI Collections Services