Outbound Call Center Solutions For Success

Keep agents productive using our intelligent predictive dialer and experience maximum through-put with low probability calling campaigns.  Maximize connections and spend more time talking to customers with My Call Cloud dialer technology avoiding common awkward latency issues. Seamlessly track KPIs with in-depth reporting functionality and utilize the built-in ability to add agents from anywhere in the world. Intelligent call suppression ensures government regulatory compliance.

My Call Cloud offers a suite of outbound contact center solutions designed for business sectors such as sales and marketing and more.  Learn how to accelerate sales, lower call ratios and manipulate leads lists for increased ROI with a one-on-one consultation, here.

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My Call Cloud Outbound Contact Center Software Technologies

PREDICTIVE DIALER

Begin calls organically with zero latency, connect the agent with the customer intuitively increasing quality conversations.

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POWER DIALER

Automated dialing based on agent availability, boost productivity with continuously dialed numbers reaching up to 4x more customers.

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PROGRESSIVE DIALER

Accurately pace automated dialing with the speed of your operations, connecting agents to live customers continuously through a cross section of campaigns.

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PREVIEW DIALER

Timed and untimed preview presets can be set.  Allow agents to review contact records with preview dialer.

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CRM INTEGRATIONS

Leverage the powerful combination of intuitive telephony with My Call Cloud integrated into your CRM.

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TCPA COMPLIANT

Intelligent call suppression ensures government regulatory compliance and secure encryption for call recording.

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Outbound Contact Center Full-Suite Features

  • List Management

  • Fully Customizable Options

  • Campaign Management

  • Automatic Dialer

  • Manual Preview Dialer

  • Agent Scripting

  • Call Barging

  • Automatic Routing

  • Administrator Screens

  • Open Cloud API

  • CRM Integrations

  • Call Blending

  • Data Import & Export

  • Dialer List Management

  • Agent Anywhere

  • Manager Queue Select

  • Softphone

  • Intuitive Script Design

  • Campaign Performance Analysis

  • Built-in Reporting Functionality

  • Voicemail Routing

  • Historical Data Comparatives

  • Call Recording

  • Anywhere Agent Capabilities

  • Whisper Coaching

  • Customizable Reports

  • Agent Monitoring

  • Historical & Real Time Analytics

  • DNC Compliance

  • History Database

  • Web Call-Back

  • Appointment Setting

  • TCPA Compliant

Connect with an Outbound Contact Center Specialist

  888-663-0760

My Call Cloud Contact Center Products

My Call Cloud Call Center Software Blended Solutions

Blended

Raise agent productivity with Blended Contact Center Solutions from My Call Cloud.  Combine automatic call distribution for incoming calls with predictive dialing for outbound calls, maximizing the efficiency of outbound campaigns with workforce optimization.

no dial ringless voicemail drops outbound call center software

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

My Call Cloud call center omnichannel solutions

Omnichannel

Discover seamless strategy to deliver a high-end customer experiences across multiple touch points.  Rapidly engage agents and connect with customers, alike.

My Call Cloud call center Reporting and Analytics

Reporting & Analytics

Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

Why Choose My Call Cloud?

  • CLOUD SOFTWARE TECHNOLOGY

  • RELIABILITY & SCALABILITY

  • COMPETITIVE PRICING

  • CRM INTEGRATIONS

  • INDUSTRY LEADING UPTIMES

My Call Cloud Does MORE with Outbound Contact Centers

Upgrade your outbound expectations with My Call Cloud automated dialer technologies.  With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays.  Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported.

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    Call Center Services For Your Industry

    Serving a wide range of contact center specialities, My Call Cloud has the solution for your goals

    Contact Center Services

    Education, Collections, Marketing & Sales, Healthcare, Small Business, Enterprise, Outsourcing, Fundraising and more.  See how ultimate contact center customizations can suit any industry to achieve goals.

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    Open API, Cloud & CRM Integrations

    Connect your communications and move through everyday tools seamlessly with CRM, open API integrations and more

    Many Call Center Integrations

    Cloud, Open-API and CRM integrations elevate customer experiences and optimize productivity.  Integrate with applications and your call center through My Call Cloud software.

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    Achieve Business Outbound Contact Center Goals With My Call Cloud

    Boost productivity with powerful automated dialers, embedded CRM integrations and real-time agent and workflow data.
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