Call Center IVR Software
IVR software is an adaptable technology that suits not just inbound and outbound call centers but also business of varying sizes and needs. Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.
Gather valuable caller information for building out customer profiles with an IVR system. Use information to deliver even better experiences in the future with personalization. Increase first contact resolution time with smarter automation improving customer service call center operations. Control call volume and influx with interactive voice response technology that can aid agent touch points and intelligent call routing.
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Deliver Awesome Customer Experiences Today.
Smarter Routing & Automation with IVR
Interactive Voice Response INCREASES Call Center Agent and Workflow Efficiency
Improve Customer ServiceIdentify caller problems or questions and resolve quicker
Deliver Awesome Experiences
IVR can identify callers and their profiles with programming that can deliver customer service through automation.
Streamline Agent EffortsUse IVR to screen callers for agent connections
Smart Routing to the Right Agent
Allowing agents time with callers based on skill or value
Reduce CostsAutomation software that's cost efficient and competitive
Control inbound call center volume with IVR software and easily adapt workflows to accommodate influx.
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