Call Center IVR Software

IVR software is an adaptable technology that suits not just inbound and outbound call centers but also business of varying sizes and needs.  Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.

Gather valuable caller information for building out customer profiles with an IVR system.   Use information to deliver even better experiences in the future with personalization. Increase first contact resolution time with smarter automation improving customer service call center operations.  Control call volume and influx with interactive voice response technology that can aid agent touch points and intelligent call routing.

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Smarter Routing & Automation with IVR

Automatic Call Routing

Use IVR software to route the caller to the right agent first time, every time.  Easily identify the caller with presets and voice or typed responses and access account or, profile information.

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Endless Customizable Options

Use IVR for inbound, outbound and blended call centers customizing automatic voice responses and triggers to allow for greater or, less automation as the situation determines.

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Collect Information

Use IVR to conduct customer surveys, skip logic Q&A to gather information and fill a profile for greater personalization in the future.  Gather information about a customer, product, opinion and more!

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Conduct Surveys

Surveys are easily completed with IVR software that can be triggered for inbound calls and conducted on a outbound basis.

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Inbound + Outbound

Interactive voice response software is adaptable to all type call centers.  Imagine awesome customer experiences for inbound contact centers and enhanced B2B and clients relationships with IVR for outbound call centers.

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Increase Contact Resolution

Quickly and easily identify a caller’s intent and provide solutions through IVR or immediate agent access. Correctly triage customer service calls and avoid wasted agent time and unintentional customer frustration.

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Interactive Voice Response INCREASES Call Center Agent and Workflow Efficiency

Improve Customer Service

Identify caller problems or questions and resolve quicker

Deliver Awesome Experiences

IVR can identify callers and their profiles with programming that can deliver customer service through automation.

Streamline Agent Efforts

Use IVR to screen callers for agent connections

Smart Routing to the Right Agent

Allowing agents time with callers based on skill or value

Reduce Costs

Automation software that's cost efficient and competitive

Operational Efficiency

Control inbound call center volume with IVR software and easily adapt workflows to accommodate influx.

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    Interactive Voice Response – IVR

    • Improve Customer Service

    • Optimize Agents

    • Improve Contact Resolution

    • Decrease Operational Costs

    • Inbound & Outbound

    • Surveys & Info Collection

    • Personalization Offered

    • Increase Agent Efficiency

    • Same Day Setup

    • Call Prioritization

    • Pre-Recorded Messages

    • Prioritize Calls

    IVR software
    Why use IVR call center software infographic

    My Call Cloud Contact Center Software Solutions

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    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

    My Call Cloud Call Center Software Outbound Solutions

    Outbound Solutions

    Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

    My Call Cloud call center Reporting and Analytics

    Reporting & Analytics

    Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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    My Call Cloud Call Center Software Solutions Are Reliable And Scalable

    Complimented by a full-suite of awesome features, customization, premium options and so much more!
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