Predictive Dialer Software

Benefits of the predictive dialer for all size contact centers are uniform. Stop wasting time on dropped calls, a true annoyance to the telemarketer, customer service operator and the customer. Connect to the customer immediately with automated predictive dialer technology. Enjoy greater efficiency and empower agents to control calling to meet quotas and sales benchmarks smoothly.

Have agents well prepared for sales calls with predictive dialer software. Ensure higher success rates allowing agents to access valuable customer information related to the upcoming call, readying them for the interaction. Predictive dialing can control volumes and is ready for agent-anywhere access.

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Customizable

Customize dialing behavior to suit your call center needs, choosing between progressive, power and predictive dialers to aid in campaign management and agent optimization.

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Stop Wasting Time

Stop wasting agent time and valuable call center operations with manual dialing. Intuitive automated predictive dialer software runs at the pace of your contact center operations.

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Choose between multiple dialing modes to account for workforce and campaign penetration success, avoid idle agents with predictive dialing modes serving customer information ready for call connections and higher conversions.

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Compliant

Drive your outbound contact center success with automated predictive dialing according to your business and compliance needs, easily integrate DNC lists and remove from dialing.

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Efficient

Remove manual dialing. Automatically dial customers based on agent availability and queue volumes.

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Cloud Powered

Hosted cloud contact center software technology enables the predictive dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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Engage Multiple Dialing Modes

My Call Cloud offers the fastest dialing on the contact center marketplace. Industry-leading up-times and the most reliable and scalable contact center software leads to the MOST connections using the most carriers costing our business partners less than other software competitors. Enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

Easily enable agents to screen for busy signals, voicemail, no-answers, and disconnected numbers
Seamlessly dial through a list of telephone numbers engaging agents only with a live-human answer.

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Predictive Dialer Software ENABLES Agent Productivity

Dynamic Agent Desktop

Customize the agent desktop screen for predictive dialing w/ customer info

List Information & Management

Predictive dialing runs through lists that can be customized for the campaign or agent.

Streamline Agent Efforts

Agents easily review customer information for a sale and close, quicker.

Dial with Agent Availability

Allowing agents time with predictive dialer mode to review information so call recipients are more engaged.

Improve Outbound Campaigns

Improve customer interaction rates

Reach Sales & Marketing Goals

Instant connections leads to better conversations and higher conversions

More Human Connections

Only talk to live-human answers, easily filter telephone number lists

More Brand Engagements

Predictive dialing software presents better opportunities for customer generation and retention with multiple dialing modes.

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Contact Center Predictive Dialer Software

Easy Installation & Setup
Efficient Calling
Anywhere Agents
Web Callback
CRM Integrations

Ringless Voicemail Compatible
Campaign Management
Outbound List Management
DNC Compliance
Call Barging

My Call Cloud Contact Center Software Solutions

Computer Telephony Integration

Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.

CRM Integrations

Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

Automatic Call Distribution

Using automatic call distribution, call centers can control volume and call traffic when combined with IVR and deliver better customer experiences.

No Dial™ Ringless Voicemail

Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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