Progressive Dialer
Progressive dialer allows for contact center operations to always be calling, giving agents the hands-free power to focus on live-person connected calls. Progressive dialing can run in the background for any size campaign. Automatically numbers from any size list at the pace of your contact center operations. Never stop moving forward, readying agents for connections and excellent customer experiences.
My Call Cloud’s automated dialer software uses powerful VoIP telephony web service paired with cloud dialer technology to allow one or multiple agents to make phone calls from anywhere on any computer to hundreds of landlines or cell phone numbers. Easily upload lists and begin optimizing agent time for peak windows. Let the automatic dialer run in the background ready for agents when a live-person connection has been initiated.
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Progressive Dialer Software
My Call Cloud Progressive Dialer
Automated Calling
Dial customers when agents become availableAutomatically Call Customers
Progressive dialing only engages agents when a live-person connection is created.
Automated Messages
Auto dial and automate voicemail messagesAutomatically Leave Voicemails
Bypassing bad numbers, and busy signals, leave automated messages to recipient voicemail inboxes when no connections are made.
Better Connections
Enable agent time only with successful connectionsOptimize Agent Peak Times
Run automated dialer software in the background, prioritize agent times and engage only for live-person connections.
Operational Efficiency
Dial leads and list at the pace of your operationsMaximize Agent Time
Increase agent efficiency using progressive dialing software. Dial lists in the background, waiting for agent availability.
Multiple Dialing Modes
Progressive dialing software is agile!Auto dial and automate voicemail messages
Bypass bad numbers and wait to engage agents with real connections, stop wasting valuable operational time!
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Progressive Dialing Contact Center Solutions
Campaign Management
Call Barging
Real-Time Recording
Dialer List Management
DNC Compliance
IVR Surveys
Automated Messaging
Campaign Performance Analysis
TCPA Compliant
Agent Scripting
Anywhere Agent Capabilities
Built-In Reporting
Custom Reporting
Data Import & Export
Preview Dialing
Manual Dialing
Skills-Based Dialing
Automatic Dialing
Blaster Dialing
Priority Dialing
Progressive Dialing
Computer Telephony Integration
Deliver previous interactions, purchase history and more via a CRM integration with call center CTI software enabling excellent customer and agent experiences.
ACD Systems
Decide how to route a caller with ACD resources based on a customer’s needs and account information. Leverage business rules based on historical data or intelligent algorithms to prioritize channels and interactions.
No Dial™ Ringless Voicemail
Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.
Interactive Voice Response
Use interactive voice response software to streamline sales and marketing operations, make communications more efficient and gather valuable customer information and data.
My Call Cloud Call Center Software Solutions Are Reliable And Scalable
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