EFFICIENT CONTACT CENTER SOFTWARE ENGINEERED FOR RELIABILITY + SCALABILITY.

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VIRTUAL CONTACT CENTER – Cloud Technology

On-premise contact center servers are costly and require entire teams to maintain unlike virtual contact centers from My Call Cloud.  Clear up physical space for more agents, drastically decrease overhead costs and have your contact center hosted virtually through My Call Cloud and Tier 3 security facilities. With same day setup and easy connectivity, get started faster, in days, not months with simplified implementation.

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Reduce Operational Overhead + Streamline Workflows

Transform your contact center into an efficient operation focused on excellent customer experiences and agent optimizations.  Easily grow and scale with a virtual contact center hosted by My Call Cloud can seamlessly integrate into your daily contact center day to day operations enabling greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

  • Reliable and secure contact center software housed in Tier 3 facilities in the U.S.

  • Scaleable and adaptable to growing workforce and campaign needs.

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    Integrations

    Easily integrate your virtual contact center with cloud API and CRM integrations.  Many out-of-the-box options and customizations available.

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    Multiple Customer Touchpoints

    Interact seamlessly with customers across channels, engaging multiple touch points to enhance the agent and client experience enhanced by a virtual contact center – ready to agent access anywhere.

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    Flexible & Scaleable

    Easily connect to customers through their preferred channels, supported by a virtual call center with multi-channel capabilities from My Call Cloud.

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    Custom Integrations

    Custom integration and data calibration can be done the same business day. Instantly access data and resources needed to grow sales and make better customer connections.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    More Produtive

    Infuse business-ready applications into your operations and boost workforce productivity with newly amplified efforts from contact center cloud API integrations.

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    Efficient

    Remove manual dialing.  Automatically dial customers based on agent availability and queue volumes.

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    Compliant

    Drive your outbound contact center success with power automated dialing according to your business and compliance needs.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    Easy Deployment

    Deploy multi-channel experiences in a matter of hours, instantly arming agents with the right tools over a variety of available platforms.

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    Trackable Client Journey

    Use real-time data points and analytics to track the customer journey as it evolves with your brand.  Use insights to improve and pivot goals and workforce assets.

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    Brand Integrity

    Deliver consistent and confident customer experiences across multiple channels, give agents the confidence to interact with clients throughout the client journey.

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    Boost Productivity

    Blended contact centers are optimized by enhanced technology that balances customer experience with workforce productivity.

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    Agent Experience

    Easily toggle between inbound and outbound calling techniques and experiences.

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    Blended Calling

    Create an automated funnel that achieves outbound goals parallel to awesome customer interactions.

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    Cloud Tech

    Speed up blended call centers with hosting both inbound and outbound centers in the cloud, securely and reliably.

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    Eliminate Idle Time

    Automatically adjust outbound agent calling based on inbound volumes.  Immediately responsive and flexible software enables these settings to be changed as needed.

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    Management Interface

    Monitor inbound and outbound volumes through an intuitive interface, adjusting workflows as needed, agent by agent.

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      Select # Agents (required)
      1-1011-2526-5051-100101-150150+

      Workforce Optimization

      Modernized customer experience strategy from intelligent call center technology hosted on the My Call Cloud platform increases employee engagement and improved customer interactions.

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      Management Interface

      Manage contact center campaigns, coach, join or monitor live calls, tweak settings and assign agents from anywhere in the world using a intuitive admin interface.

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      Analytics

      Use real-time and historical data to improve sales, adjust campaign settings and increase agent productivity and customer front-end experiences.

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      Customer Experience

      Back-end contact center technology that is driven by optimizing the customer experience and paired with CRM integrations to ensure the most efficient interactions.

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      My Call Cloud Virtual Contact Center Features

      • Blended Call Center

      • Built-In Telephony

      • Call Logging

      • Call Monitoring

      • Call Recording

      • Call Routing

      • Call Scripting

      • Campaign Management

      • Escalation Management

      • IVR/Voice Recognition

      • Inbound Call Center

      • Live Chat

      • Manual Dialer

      • Call Barging

      • Outbound Call Center

      • Predictive Dialer

      • Progressive Dialer

      • Queue Management

      • Reporting/Analytics

      • Telephony Integration

      • TCPA Compliant

      Contact Center Software Cloud API Integrations Demo

      Demo

      Request to demo My Call Cloud Contact Center Software and Solutions, see first-hand reliable, industry-leading uptime hosted call center technology.

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      CRM Integrations

      Choose from a full suite of integrations for a more unified customer experience.  Adapt business tools and technology to leverage agent success and reduce down-time.

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      Contact Center Compliance

      Have confidence in correct contact handling compliant with federal and state laws and regulations.  My Call Cloud employs the highest data security standards.

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      Powerful Analytics

      Historical and real-time data and analytics can provide invaluable evidence into campaign performance, agent productivity and call center operations.

      Let's Partner

      My Call Cloud makes it easy to set up your Contact Center and conquer your goals.

      Our Contact Center client support, training and consulting offerings ready your business for success.
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