CUSTOMIZABLE DYNAMIC AGENT DESKTOP. 

BETTER CX.

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DYNAMIC AGENT DESKTOP

Fully customizable dynamic agent desktops empower the call center workforce to deliver better customer experiences, enhance operations and met KPIs. My Call Cloud can integrate with any desired platform through cloud and APIs with simple installation.  Get started in days not, weeks and gain instant access to data and resources with simplified configuration for agents, administrators, supervisors, and operational staff. With My Call Cloud’s comprehensive suite of dynamic agent desktop options for optimum workforce agility.

dynamic agent desktop

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Seamlessly Bring Together Business Communications

My Call Cloud can seamlessly integrate your contact center and Cloud APIS or CRM for the most dynamic agent desktops and customized experiences. Offering advanced capabilities in case management, reporting, and forecasting and more.  Dynamic agent desktops and customized agent screens greater workforce productivity and better adaptability to today’s consumer – let’s achieve those sales and marketing funnel goals.

  • Get instantaneous access to data with simplified configuration

  • Unique integrations?  No problem, our experienced implementation team can get you up and running, fast.

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    Custom Integrations

    Custom integration and data calibration can be done the same business day. Instantly access data and resources needed to grow sales and make better customer connections.
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    Broad APIs

    My Call Cloud offers a comprehensive suite of APIs for integrated business applications.  Connect your contact center to tools for agents and administrators alike.
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    More Productive

    Infuse business-ready applications into your operations and boost workforce productivity with newly amplified efforts from contact center cloud API integrations.
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    Popular Apps

    Integrate with today’s most popular business apps making connections between contact center agents and customers easier and more efficient.
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    Multi-Channel Experiences

    Align the customer with the right agent every time, route calls based on customer CRM profile and engage clients across multiple channels, enhancing their brand experience.
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    Cloud Powered

    Hosted cloud call center software technology enables more powerful and innovative workflows for contact center customer service teams.
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    Call 888.663.0760 For More Information

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    Reasons to Customize Agent Screens

    A customized agent screen can employ many tools and resources such as:

    • CRM integrations – valuable and important customer information
    • Surveys – gather information about the call, set up future success
    • Multi-channel interactions – simultaneously send an SMS text to the customer serving a variety of purposes
    • Geographical information – relate to a caller on a localized level, develop better relationships
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    Customizable Contact Center Agent Screens

    crm call center software integrations

    CRM Integrations

    Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

    My Call Cloud Call Center Software Outbound Solutions

    Outbound Solutions

    Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

    My Call Cloud call center Reporting and Analytics

    Reporting & Analytics

    Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

    contact center ringless voicemail no dial

    No Dial™ Ringless Voicemail

    Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

    MY CALL CLOUD CONTACT CENTER FEATURES

    • Easy Installation & Setup

    • Fully Customizable Options

    • Reporting & Analytics

    • Out-of-the-Box Integrations

    • CRM Ready Integrations

    • Communicator Tools

    • Productivity Tools

    • Simplified Design Integration

    • Unified Communications

    • Industry-Standard APIs

    • Experienced Integrators

    • Role-Based Customizations

    • Plug & Play

    • Advanced Admin Options

    • Stellar Customer Service

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    Dynamic Caller ID

    Deliver country code and local area code calls to customers through with automated dynamic caller ID.

    My Call Cloud Consulting Services

    Call Center Consulting

    Leverage our technology to optimize your workforce, improve campaign results and offer an awesome customer experience.

    virtual contact center software

    Virtual Contact Center

    Clear up physical space for more agents, drastically decrease overhead costs and have your contact center hosted virtually through My Call Cloud and Tier 3 security facilities.

    screen pop software

    Screen Pop Software

    Reference high level or, in-depth customer information before a call is connected using screen pop software and integrate with your call center preferred CRM.

    Let's Partner

    My Call Cloud makes it easy to set up your Contact Center and conquer your goals.

    Our Contact Center client support, training and consulting offerings ready your business for success.
    Let's Partner