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what is a predictive dialer?

What is a Predictive Dialer?

A Predictive Dialer is a type of outbound calling system regularly used by contact centers that can auto-dial from a list of telephone numbers.  The predictive dialer dials automatically and is used to distinguish busy signals, disconnected phone numbers, voicemail, and live-human answers.  Call centers and businesses of all sizes looking to save agent time and identify calls for live human-only answers typically use a predictive dialer as it can ready the calling agent for a customer and human-human interaction versus wasting time manually dialing and getting no answers.

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  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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    Efficient

    Remove manual dialing.  Automatically dial customers based on agent availability and queue volumes.

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    Compliant

    Drive your outbound contact center success with power automated dialing according to your business and compliance needs.

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    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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