What is a Predictive Dialer>

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what is a predictive dialer?

What is a Predictive Dialer?

A Predictive Dialer is a type of outbound calling system regularly used by contact centers that can auto-dial from a list of telephone numbers.  The predictive dialer dials automatically and is used to distinguish busy signals, disconnected phone numbers, voicemail, and live-human answers.  Call centers and businesses of all sizes looking to save agent time and identify calls for live human-only answers typically use a predictive dialer as it can ready the calling agent for a customer and human-human interaction versus wasting time manually dialing and getting no answers.

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