A Predictive Dialer is a type of outbound calling system regularly used by contact centers that can auto-dial from a list of telephone numbers. The predictive dialer dials automatically and is used to distinguish busy signals, disconnected phone numbers, voicemail, and live-human answers. Call centers and businesses of all sizes looking to save agent time and identify calls for live human-only answers typically use a predictive dialer as it can ready the calling agent for a customer and human-human interaction versus wasting time manually dialing and getting no answers.
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