What is CCaaS?

“Contact Center As A Service”

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what is CCaaS?

What is CCaas – Contact Center as a Service?

CCaaS “Contact Center as a Service” stands for call center software that is built and hosted in the cloud.  Derived from the parent “SaaS” Software as a Service, when contact center technology evolved to cloud hosting that enabled greater efficiency and cost savings, CCaaS was widely adopted by the contact center and call center software industry.  >Learn More.

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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    My Call Cloud CCaaS Capabilities

    Integrations

    Integrations with platforms where customers interact with brands and can receive the most comprehensive brand and customer service delivery.

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    Multiple Customer Touchpoints

    Interact seamlessly with customers across channels, engaging multiple touch points to enhance the agent and client experience.

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    Flexible & Scaleable

    Connect to customers through new channels, matching them with the right agent every time. Add agents from anywhere and immediately respond to adjusting volumes.

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    Custom Integrations

    Custom integration and data calibration can be done the same business day. Instantly access data and resources needed to grow sales and make better customer connections.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    More Produtive

    Infuse business-ready applications into your operations and boost workforce productivity with newly amplified efforts from contact center cloud API integrations.

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    Efficient

    Remove manual dialing.  Automatically dial customers based on agent availability and queue volumes.

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    Compliant

    Drive your outbound contact center success with power automated dialing according to your business and compliance needs.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    Easy Deployment

    Deploy multi-channel experiences in a matter of hours, instantly arming agents with the right tools over a variety of available platforms.

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    Trackable Client Journey

    Use real-time data points and analytics to track the customer journey as it evolves with your brand.  Use insights to improve and pivot goals and workforce assets.

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    Brand Integrity

    Deliver consistent and confident customer experiences across multiple channels, give agents the confidence to interact with clients throughout the client journey.

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      voip dialing software

      crm call center software integrations

      CRM Integrations

      Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

      My Call Cloud Call Center Software Outbound Solutions

      Outbound Solutions

      Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

      My Call Cloud call center Reporting and Analytics

      Reporting & Analytics

      Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

      contact center ringless voicemail no dial

      No Dial™ Ringless Voicemail

      Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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      My Call Cloud Call Center Software Solutions Are Reliable And Scalable

      Complimented by a full-suite of awesome features, customization, premium options and so much more!
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