What is CCaaS?

“Contact Center As A Service”

what is CCaaS?

What is CCaas – Contact Center as a Service?

CCaaS “Contact Center as a Service” stands for call center software that is built and hosted in the cloud.  Derived from the parent “SaaS” Software as a Service, when contact center technology evolved to cloud hosting that enabled greater efficiency and cost savings, CCaaS was widely adopted by the contact center and call center software industry.  >Learn More.

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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    My Call Cloud CCaaS Capabilities

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      crm call center software integrations

      CRM Integrations

      Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

      My Call Cloud Call Center Software Outbound Solutions

      Outbound Solutions

      Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

      My Call Cloud call center Reporting and Analytics

      Reporting & Analytics

      Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

      contact center ringless voicemail no dial

      No Dial™ Ringless Voicemail

      Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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      My Call Cloud Call Center Software Solutions Are Reliable And Scalable

      Complimented by a full-suite of awesome features, customization, premium options and so much more!
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