What is CCaaS?
“Contact Center As A Service”

What is CCaas – Contact Center as a Service?
CCaaS “Contact Center as a Service” stands for call center software that is built and hosted in the cloud. Derived from the parent “SaaS” Software as a Service, when contact center technology evolved to cloud hosting that enabled greater efficiency and cost savings, CCaaS was widely adopted by the contact center and call center software industry. >Learn More.
My Call Cloud Hosted Contact Center Features
Blended Call Center
Built-In Telephony
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Escalation Management
IVR/Voice Recognition
Inbound Call Center
Live Chat
Manual Dialer
Call Barging
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics
Telephony Integration
TCPA Compliant