What is A Cloud Call Center?

Call Center or, Contact Center

What is cloud call center

What is Cloud Call Center?

Cloud Call Center or, Cloud Contact Center is available via the web and hosted with My Call Cloud in a Tier 3 secure facility is an internet server, that enables all inbound and outbound customer communications to be handled. Email, social media and voice interactions can be accessed from anywhere through the virtual contact center and cloud technology. The cloud platform is a foundation for handling customer calls and interactions. Call centers who have cloud software and not local server based can be accessed by agents from anywhere in the world. This level of technology has reduced the need for a physical infrastructure, which has, in turn, decreased operational costs and allowed greater scalability to support evolving customer experience strategies. >Learn More.  See also CCaas

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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      CRM Integrations

      Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

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      Outbound Solutions

      Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

      My Call Cloud call center Reporting and Analytics

      Reporting & Analytics

      Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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      No Dial™ Ringless Voicemail

      Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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      My Call Cloud Call Center Software Solutions Are Reliable And Scalable

      Complimented by a full-suite of awesome features, customization, premium options and so much more!
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