Cloud Call Center or, Cloud Contact Center is available via the web and hosted with My Call Cloud in a Tier 3 secure facility is an internet server, that enables all inbound and outbound customer communications to be handled. Email, social media and voice interactions can be accessed from anywhere through the virtual contact center and cloud technology. The cloud platform is a foundation for handling customer calls and interactions. Call centers who have cloud software and not local server based can be accessed by agents from anywhere in the world. This level of technology has reduced the need for a physical infrastructure, which has, in turn, decreased operational costs and allowed greater scalability to support evolving customer experience strategies. >Learn More. See also CCaas
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