NPS “Net Promoter Score” is a commonly used metric for call center customer experiences. Net promoter score has been widely adopted by contact centers as a standard for measuring and improving customer loyalty. A higher NPS score indicates that customer satisfaction is high, whereas a lower NPS score indicates that there have been some missteps during the customer experience. Measuring your call center NPS is easy using a customized version of built-in reporting and analytics in My Call Cloud call center software. >Learn More.