What is NPS?

“Net Promoter Score”

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What is NPS – Net Promoter Score?

NPS “Net Promoter Score” is a commonly used metric for call center customer experiences.  Net promoter score has been widely adopted by contact centers as a standard for measuring and improving customer loyalty. A higher NPS score indicates that customer satisfaction is high, whereas a lower NPS score indicates that there have been some missteps during the customer experience. Measuring your call center NPS is easy using a customized version of built-in reporting and analytics in My Call Cloud call center software.  >Learn More.

My Call Cloud Hosted Contact Center Features

  • Blended Call Center

  • Built-In Telephony

  • Call Logging

  • Call Monitoring

  • Call Recording

  • Call Routing

  • Call Scripting

  • Campaign Management

  • Escalation Management

  • IVR/Voice Recognition

  • Inbound Call Center

  • Live Chat

  • Manual Dialer

  • Call Barging

  • Outbound Call Center

  • Predictive Dialer

  • Progressive Dialer

  • Queue Management

  • Reporting/Analytics

  • Telephony Integration

  • TCPA Compliant

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    Contact Center Software Capabilities

    Integrations

    Integrations with platforms where customers interact with brands and can receive the most comprehensive brand and customer service delivery.

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    Multiple Customer Touchpoints

    Interact seamlessly with customers across channels, engaging multiple touch points to enhance the agent and client experience.

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    Flexible & Scaleable

    Connect to customers through new channels, matching them with the right agent every time. Add agents from anywhere and immediately respond to adjusting volumes.

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    Custom Integrations

    Custom integration and data calibration can be done the same business day. Instantly access data and resources needed to grow sales and make better customer connections.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    More Produtive

    Infuse business-ready applications into your operations and boost workforce productivity with newly amplified efforts from contact center cloud API integrations.

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    Efficient

    Remove manual dialing.  Automatically dial customers based on agent availability and queue volumes.

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    Compliant

    Drive your outbound contact center success with power automated dialing according to your business and compliance needs.

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    Cloud Powered

    Hosted cloud call center software technology enables the power dialer to consistently deliver on workflow and agent rules as determined by administrators or, management.

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    Easy Deployment

    Deploy multi-channel experiences in a matter of hours, instantly arming agents with the right tools over a variety of available platforms.

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    Trackable Client Journey

    Use real-time data points and analytics to track the customer journey as it evolves with your brand.  Use insights to improve and pivot goals and workforce assets.

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    Brand Integrity

    Deliver consistent and confident customer experiences across multiple channels, give agents the confidence to interact with clients throughout the client journey.

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      CRM Integrations

      Personalized, contextual customer interactions deliver a seamless customer experience and workflow automation with intelligent call routing serves customers better.

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      Outbound Solutions

      Reduce call abandonment, increase overall sales, optimize your workforce with My Call Cloud’s full suite of Outbound Contact Center Solutions.

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      Reporting & Analytics

      Make precise decisions for your call center sales goals, customer service benchmarks and more based on detailed in-depth reporting and analytics with My Call Cloud technology at your fingertips.

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      No Dial™ Ringless Voicemail

      Deliver non-intrusive calls to customers and experience up to 50% open rates and 30%+ call back rates with My Call Cloud No Dial™ and ringless voicemail.

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